Riya Rajesh

• Helped customers create personalized ornaments that celebrated their special moments.
• Managed transactions, ensured smooth sales processes, and provided friendly, approachable service.
• Fostered a positive shopping environment by keeping the store organized and sharing product knowledge.
• Built strong customer relationships, with many returning for repeat purchases due to my personalized service.

• Managing strategic training initiatives for new hires from campuses and universities.
• Monitoring and evaluating the effectiveness of training programs through feedback and metrics.
• Maintained accurate records of employee certifications, ensuring compliance with industry regulations and requirements.
• Designed custom training materials specifically tailored to suit diverse learning styles within the organization.

· Facilitating and coordinating training sessions

· Supporting L&D operations and audits

· Conducting reporting and analysis

· Gathering feedback and evaluating training effectiveness

· Translating data into comprehensive reports and visuals

· Collaborating closely with business units

• Coordinated end-to-end training logistics, including scheduling, venue arrangements, participant communications, and follow-ups, ensuring smooth execution of all training programs.
• Supporting L&D operations
• Gathering feedback and evaluating training effectiveness

· Conducted comprehensive competency mapping and gap analysis, identifying key areas for improvement in organizational skill sets.

· Facilitating training based on the Gap analysis