Ami Verma
Summerside
Summary
Talented management professional with a natural talent for leading and motivating people to achieve challenging objectives. Effortlessly build team connections, oversee operations, and improve policies to maximize the efficiency and performance of each team member. Skilled in training and mentoring employees to develop every person to their full potential. Flexible customer service representative who excels in fast paced environment looking for a position with growth opportunities.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
Enterprise Rent a Car
07.2024 - Current
- ake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions.
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Bookkeeper
BGC Prince County
03.2022 - 06.2024
- Establishing different accounts, maintaining records of financial transactions, developing systems to account for financial transactions, maintaining subsidiary accounts, reconciling entries, maintaining a balanced general ledger, preparing trial balance, preparing financial reports, assisting in financial activities.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Grant Writer
BGC Prince County
03.2022 - 06.2024
- Generate revenue, making proposals, writing drafts, obtaining approvals, making budget, helping organizations receive funding, keeping financial records.
- Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
- Maintained compliance with funder requirements by diligently monitoring project progress and submitting timely reports.
- Attended grant writing conferences to enhance sources and interact with other grant writing professionals.
- Tracked in-process and previously submitted grant applications to obtain status updates.
- Wrote, reviewed and edited proposals for grants, gifts, and contracts.
GTS/ HST Accounting Clerk
Canada Revenue Agency (CRA) Tax Centre
01.2022 - 03.2022
- Perform duties with honesty, safeguard taxpayer information, comply with laws, deal in HST and GST department.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
Customer Service Cashier
Pizza Hut
12.2023 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Key Holder
Hallmark
03.2022 - 12.2023
- Provides shopping experience, displays product knowledge, provides leadership support, understands sales plan, covers sales floor zone, assists in opening and closing store.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Cashier/ Customer Service Representative
Walmart
06.2021 - 11.2023
- Counting money in cash drawers, issuing correct change, resolving complaints, handling refunds and exchanges.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Tim Hortons
02.2020 - 01.2022
- Maintaining customer relationships, handling grievances, maintaining high standards of customer service, assembling food orders, reporting on time, demonstrating integrity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Business Administration -
Holland College
Charlottetown, PEHigh School Diploma -
DRV DAV Centenary Public School
India05.2018
Skills
- Customer oriented
- Quick learner
- Dedicated team player
- Skilled up seller
- Friendly and helpful
- Fast and efficient service worker
- Word, Excel, OneNote
- Have over 2 years Experience in QuickBooks, Sage 50 accounting softwares
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Senior Customer Service Representative
Enterprise Rent a Car
07.2024 - Current
Customer Service Cashier
Pizza Hut
12.2023 - 10.2024
Bookkeeper
BGC Prince County
03.2022 - 06.2024
Grant Writer
BGC Prince County
03.2022 - 06.2024
Key Holder
Hallmark
03.2022 - 12.2023
GTS/ HST Accounting Clerk
Canada Revenue Agency (CRA) Tax Centre
01.2022 - 03.2022
Cashier/ Customer Service Representative
Walmart
06.2021 - 11.2023
Customer Service Representative
Tim Hortons
02.2020 - 01.2022
Bachelor of Business Administration -
Holland College
High School Diploma -
DRV DAV Centenary Public School
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