Samita Hirji
Toronto,Canada
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Loblaws
07.2016 - 08.2022
- Assisted customers with inquiries and concerns, delivering a high level of service and satisfaction
- Supervised and trained new cashiers, ensuring smooth operations and adherence to company procedures
- Managed a high volume of incoming calls, directing inquiries to appropriate departments
- Developed strong problem-solving skills by handling customer concerns and resolving issues efficiently
- Trained new cashiers in accordance to the company's safety and training manual
Intern Project Coordinator
Thirdera
01.2022 - 03.2022
- Assisted in optimizing workflow processes improving efficiency and task management
- Created and maintained PowerPoint presentations for senior project managers, supporting internal communications
- Actively participated in client meetings, taking detailed minutes and contributing to project coordination
- Led a team in launching a company-wide women's mentorship program, fostering an inclusive workplace culture
- Trained and utilized the ServiceNow internal software system
- Built and maintained professional relationships with internal employees and clients, enhancing collaboration
Camp Counselor
Bayview Glen
06.2019 - 08.2019
- Facilitated a range of activities for campers aged 4-5 years of age, including sports, arts, and crafts, as well as local field trips
- Established strong relationships with campers, parents, and fellow counselors
- Delivered weekly progress reports to parents, addressing concerns and ensuring open communication
- Mediated camper conflicts effectively, promoting a positive and safe environment
Academic Tutor
Self Employed
09.2015 - 06.2016
- Provided individualized tutoring in literature, mathematics, and science, adapting to different learning styles
- Created lesson plans aligned with school curricula, improving students' comprehension and academic performance
- Utilized a more hands on approach to learning which in turn elevated learning and retention
- Designed assessments to track progress and adjust teaching strategies as needed
- Offered constructive feedback to students, fostering confidence and motivation in their studies
Education
Bachelor of Arts (BA) - Psychology
Wilfrid Laurier University
Waterloo, ONSkills
- Microsoft Office Suite (Excel, Powerpoint, Word)
- Customer Service
- Leadership and team coordination
- Organization and Time Management
- Project coordination
Interests
- Learning new languages
- Travel & Cultural Exploration
- Reading & Personal Development
- Mentorship & Youth Engagement
Timeline
Intern Project Coordinator
Thirdera
01.2022 - 03.2022
Camp Counselor
Bayview Glen
06.2019 - 08.2019
Customer Service Associate
Loblaws
07.2016 - 08.2022
Academic Tutor
Self Employed
09.2015 - 06.2016
Bachelor of Arts (BA) - Psychology
Wilfrid Laurier University