Overview
Work History
Education
Skills
Interests
Timeline
Generic

Samita Hirji

Toronto,Canada

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Loblaws
07.2016 - 08.2022
  • Assisted customers with inquiries and concerns, delivering a high level of service and satisfaction
  • Supervised and trained new cashiers, ensuring smooth operations and adherence to company procedures
  • Managed a high volume of incoming calls, directing inquiries to appropriate departments
  • Developed strong problem-solving skills by handling customer concerns and resolving issues efficiently
  • Trained new cashiers in accordance to the company's safety and training manual

Intern Project Coordinator

Thirdera
01.2022 - 03.2022
  • Assisted in optimizing workflow processes improving efficiency and task management
  • Created and maintained PowerPoint presentations for senior project managers, supporting internal communications
  • Actively participated in client meetings, taking detailed minutes and contributing to project coordination
  • Led a team in launching a company-wide women's mentorship program, fostering an inclusive workplace culture
  • Trained and utilized the ServiceNow internal software system
  • Built and maintained professional relationships with internal employees and clients, enhancing collaboration

Camp Counselor

Bayview Glen
06.2019 - 08.2019
  • Facilitated a range of activities for campers aged 4-5 years of age, including sports, arts, and crafts, as well as local field trips
  • Established strong relationships with campers, parents, and fellow counselors
  • Delivered weekly progress reports to parents, addressing concerns and ensuring open communication
  • Mediated camper conflicts effectively, promoting a positive and safe environment

Academic Tutor

Self Employed
09.2015 - 06.2016
  • Provided individualized tutoring in literature, mathematics, and science, adapting to different learning styles
  • Created lesson plans aligned with school curricula, improving students' comprehension and academic performance
  • Utilized a more hands on approach to learning which in turn elevated learning and retention
  • Designed assessments to track progress and adjust teaching strategies as needed
  • Offered constructive feedback to students, fostering confidence and motivation in their studies

Education

Bachelor of Arts (BA) - Psychology

Wilfrid Laurier University
Waterloo, ON

Skills

  • Microsoft Office Suite (Excel, Powerpoint, Word)
  • Customer Service
  • Leadership and team coordination
  • Organization and Time Management
  • Project coordination

Interests

  • Learning new languages
  • Travel & Cultural Exploration
  • Reading & Personal Development
  • Mentorship & Youth Engagement

Timeline

Intern Project Coordinator

Thirdera
01.2022 - 03.2022

Camp Counselor

Bayview Glen
06.2019 - 08.2019

Customer Service Associate

Loblaws
07.2016 - 08.2022

Academic Tutor

Self Employed
09.2015 - 06.2016

Bachelor of Arts (BA) - Psychology

Wilfrid Laurier University

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Samita Hirji