Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic
Tunde Dickson Fawole

Tunde Dickson Fawole

Toronto,Ontario

Summary

Enthusiastic Canadian Permanent Resident who eager to support health care sector using previous experience as Personal support worker and new knowledge of Ontario credentialed and natural interest in assisting people with daily needs due to injury, illness, aging and palliative care. Skilled in Home Support Worker, Community Advocate and Experience in Aviation industry,Internationally Experienced Logistics Supervisor and Project Coordinator.

Excellent cross-cultural communication skills with experience using customer service excellence to support clients and to supervise project management teams

Core attributes: time management, organizational and planning skills, reliability, problem-solving, teamwork, leadership initiative, self-motivation and creative resourcefulness.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Housekeeping Supervisor offering 4years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

Garfield Davis Maintenance
Toronto, ON
03.2024 - Current
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.

Glass Breaker/Glass Cutting Officers

Toro Group Of Company. Vaughan Toronto
Toronto, ON
01.2024 - 04.2024
  • Improved safety standards, resulting in fewer workplace accidents, through rigorous adherence to protocols and guidelines.
  • Contributed valuable insights during team meetings regarding process improvements for increased productivity.
  • Assisted engineers in designing custom breaker solutions tailored to specific project needs.
  • Consistently met or exceeded company targets related to production rates or deadlines while maintaining high-quality output standards.

Personal Support Worker/Home Support Worker

Age Care (Chatwell), Toronto
Toronto, ON
11.2023 - 01.2024
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.

Cargo Handler

FedEx Montreal Quebec
Toronto, ON
10.2022 - 03.2023
  • Contributed to the achievement of company''s sustainability goals by adhering to environmentally friendly practices such as proper waste disposal and recycling initiatives.
  • Upheld strict confidentiality standards when working with sensitive information related to customers, shipments, or proprietary company data to maintain trust and protect business interests.
  • Ensured accurate inventory control by conducting thorough checks and maintaining detailed records of incoming and outgoing shipments.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.

Aviation Ground Dispatch/Turnaround Coordinator

Skyway Aviation Handling Company Plc. Nigeria
Toronto, ON
01.2008 - 09.2022
  • Facilitated clear communication channels among all stakeholders, fostering a collaborative work environment that promoted successful turnarounds.
  • Conducted post-turnaround evaluations, identifying areas for improvement and implementing corrective action plans accordingly.
  • Implemented best practices in turnaround management, leading to continuous improvement in overall performance metrics.
  • Enhanced project efficiency by streamlining turnaround processes and implementing time-saving strategies.
  • Developed contingency plans to address potential challenges or issues encountered during the course of a turnaround project.
  • Managed budgets for multiple turnaround projects, ensuring optimal use of resources while maintaining cost control measures.
  • Improved safety performance with thorough risk assessments and adherence to safety protocols during turnarounds.
  • Minimized operational disruption through efficient coordination between various departments involved in the turnaround process.
  • Contributed to increased plant uptime by effectively planning and executing shutdowns and restarts during turnarounds.
  • Developed detailed schedules for effective manpower utilization during turnaround events.
  • Ensured timely completion of turnarounds by closely monitoring progress and addressing any delays or bottlenecks.
  • Negotiated contracts with vendors and contractors for cost-effective solutions without compromising quality or safety standards.
  • Mentored junior staff members on turnaround planning and execution, fostering a culture of continuous learning and professional development.
  • Assisted in the procurement process for necessary materials, tools, equipment rentals, and contractor services needed during turnarounds.
  • Provided expertise on industry standards and regulatory requirements, ensuring compliance throughout the turnaround process.
  • Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
  • Coordinated with other agencies to maintain safe and secure airfield environment.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
  • Conducted departure and arrival briefings.

In-House Concierge

Hospitality Industry Sheraton Hotel & Towers
Toronto, ON
01.2000 - 12.2002
  • Upheld confidentiality of sensitive information related to both the hotel's operations as well as individual guest details.
  • Organized transportation options for guests based on their preferences while maintaining cost efficiency.
  • Conducted regular follow-ups with guests post-departure to maintain lasting relationships and encourage future visits.
  • Supported corporate clients during their meetings or events at the property by proactively addressing any logistical requirements or concerns they might have had.
  • Handled multiple responsibilities simultaneously while prioritizing tasks according to urgency.
  • Resolved guest concerns promptly, resulting in repeat business and positive reviews.
  • Enhanced guest satisfaction by providing personalized and efficient concierge services.
  • Streamlined communication with guests for timely service delivery and improved experience.
  • Actively listened to guests' requests or inquiries so as to provide accurate information without delay.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Assisted with luggage handling, valet services and concierge services.

Education

Associate of Arts - Personal Support Worker

United HealthCare College
Dufferin, Toronto Canada
01.2024

Associate of Arts - Safety Performance Indicator

International Air Transport Association
Montreal, Canada
09.2019

Bachelor of Science - Computer Technology

Yaba College of Technology
Lagos Nigeria
08.2007

Associate of Applied Science - Computer Studies

Federal Offa Offa, Kwara-State
Offa, Nigeria
06.1998

Skills

  • Task assignment
  • Ordering cleaning supplies
  • Department coordination
  • Cleaning and sanitation
  • Customer Relationship Management
  • Quality improvements
  • Performance Improvements
  • Health and safety compliance
  • Housekeeping knowledge
  • Problem-Solving
  • Personnel Problem Management
  • Corrective Action Implementation
  • Time management abilities
  • Teamwork and Collaboration
  • Effective Communication
  • Team Coordination
  • Presentation Skills
  • Professional Demeanor
  • Adaptability and Flexibility
  • Multitasking Abilities

Accomplishments

  • Documented and resolved Lost and found which led to promotion.
  • Supervised team of 23 staff members.
  • Achieved on-time performance by completing on-time departure with accuracy and efficiency.
  • Achieved Quecomb through effectively helping with fast tracking of Customer at immigration point.

Certification

  • Safety Performance Indicator, IATA Montreal Canada - 2019
  • Personal Support Worker, NACC, CANADA - 2024.
  • Certified Ground Dispatch, Skyway Handling Company Plc - 2016.
  • Certified Safety Management System, Skyway Aviation Handling Company Plc - 2017
  • Certified Leadership When Survival is at stake, Global Leadership Network - 2020-21
  • Certified Station Management Leadership Training Program, Skyway Aviation Handling Company Plc - 2021
  • Licensed FIRSTAID/CPR /N95 Mask-fit- 2023
  • Operational Considerations for Managing Covid-19 Cases And Outbreaks In Aviation-2020

Additional Information

  • Certifications and Licenses : If you have any relevant certifications or licenses, especially those required in your industry, be sure to list them. They can quickly show your qualifications and commitment to professional development1.
  • Training or Continuing Education : Any recent training or courses you've completed can demonstrate your initiative to learn and grow professionally1.
  • Skills : Highlight any special skills that are relevant to the job but haven't been covered in other sections of your resume1.
  • Special Awards or Commendations : CREDIT & AWARD. Sheraton Hotel Best Employee of The Month.

Testimonials from Clients Starwood Hotel& Resort Worldwide.”LIFE SAVING DEED” Starwood Cash Reward life Saving Deed.Award

  • Positive feedback from clients or excerpts from performance :Acknowledged by Ethiad Airways with annual taking Responsibilities“Appreciation Award” my achievements1.
  • Hobbies : Athletics and football.
  • Languages Spoken : English,Yoruba,Piggin-Language
  • Charity or Volunteer Work : Community Involvement and Volunteering, Toronto - 2023

Africans in Partnership Against AIDS www.apaa.ca :

Supports non-profit serving African communities in the GTA by educating BIPOC newcomers by participating in orientation and encouraging importance of protection and understanding of AIDS/HIV

MCC: Metropolitan Community Church

Member of Sanctuary Saints and Coffee Hour

PRIDE Toronto:

Supports annual community event with promotion and clean-up

Daily Bread Food Bank:

As volunteer, supports kitchen staff with food donation sorting and distribution

Welcome Collective Bienvenu Montreal,Quebec


Timeline

Housekeeping Supervisor

Garfield Davis Maintenance
03.2024 - Current

Glass Breaker/Glass Cutting Officers

Toro Group Of Company. Vaughan Toronto
01.2024 - 04.2024

Personal Support Worker/Home Support Worker

Age Care (Chatwell), Toronto
11.2023 - 01.2024

Cargo Handler

FedEx Montreal Quebec
10.2022 - 03.2023

Aviation Ground Dispatch/Turnaround Coordinator

Skyway Aviation Handling Company Plc. Nigeria
01.2008 - 09.2022

In-House Concierge

Hospitality Industry Sheraton Hotel & Towers
01.2000 - 12.2002

Associate of Arts - Personal Support Worker

United HealthCare College

Associate of Arts - Safety Performance Indicator

International Air Transport Association

Bachelor of Science - Computer Technology

Yaba College of Technology

Associate of Applied Science - Computer Studies

Federal Offa Offa, Kwara-State
Tunde Dickson Fawole