Ravinder Kaur

• Execute housekeeping duties with attention to detail, ensuring cleanliness and sanitation in Approx. 40 rooms in day with washrooms.
• Utilize equipment and cleaning products to effectively clean, strip, wax, and maintain floors of various materials.
• Monitor and replenish supplies such as toiletries, linens, and cleaning products to ensure that rooms are well- stocked for guests' comfort and convenience.
• Ensure proper care of equipment, supplies, and work areas by keeping them clean, safely stored, and reporting any defective or damaged items through documentation.
• Collaborate with other staff members to coordinate efforts in creating supportive and enjoyable living experience for residents, contributing to their overall well-being and satisfaction.
• Act as friendly and approachable point of contact for residents, offering assistance, answering questions, and providing support as needed.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

• Kept all kitchen areas clean, tidy and free of hazards.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Served meals to approximately 80 residents three times in accordance with established schedules and dietary procedures.
• Assisted in preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
• Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.

• Implemented proactive security measures to mitigate risks and ensure safety of staff and visitors
• Responded promptly to incoming calls and inquiries from staff members and onsite customers
• Prepared comprehensive incident reports and conducted thorough investigations when required
• Monitored and controlled access points, effectively securing premises during operations.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.

• Performed administrative work, including scheduling, maintaining files
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Updated, organized and maintain various documents, files and setup various calendar meetings
• Participated in planning and organizing various project meetings and plan for clients
• Other Projects and duties as required.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Greeted customers and provided assistance with inquiries

• Answered customer telephone calls promptly to avoid on-hold wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Managed daily workloads by organizing effective schedules and delegating tasks
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
• Conducted training sessions for new staff, emphasizing proper techniques and operational procedures.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Demonstrated willingness to take on additional responsibilities as needed, showcasing adaptability and strong work ethic that contributed positively to overall team success.