Arshad Khan
Oshawa,Ontario
Summary
Dynamic Product Leader with over 10 years of experience in building and scaling AI-powered enterprise SaaS platforms across diverse sectors, including financial services, logistics, healthcare, and legal tech. Expertise in merging strategic product vision with deep technical knowledge of LLMs, RAG, and agile methodologies to drive innovation from inception to maturity. Proven track record of leading cross-functional teams to achieve significant outcomes, delivering over $23M in measurable impact on a global scale. Skilled in aligning business strategy with user research and customer insights to accelerate growth and enhance product adoption.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior AI Product Manager
ExperienceFlow
Toronto
07.2024 - Current
- Developed product vision and roadmap for a decision intelligence analytics platform for delivering intuitive real-time insights using advanced ML Models, LLM (large language models), Conversational AI and agentic RAG for enterprise customers.
- Drove 15% boost in data-driven decision-making through analytics-driven feedback loops and enhanced usability for finance, supply chain, HR Tech, and healthcare verticals.
- Accelerated mobile-native and web feature delivery by 12% through cross-functional collaboration with design, engineering, analytics, and marketing teams.
- Increased in-platform business actions by 10% by collaborating with global stakeholders using agile methodologies.
- Optimized user onboarding enabling 40% faster feature adoption and decreased post-launch support inquiries by 10%.
- Integrated user research and customer feedback into roadmaps through user interviews and usability studies, ensuring voice of customer informed development.
- Led development of Generative AI Chatbot driven by LLMs, delivering actionable insights on KPIs, trends, and recommendations for enterprise decision-making.
- Applied A/B testing and feedback mechanisms throughout product lifecycle to optimize experiences and drive user engagement.
Senior Product Manager Technical
Amazon
Toronto
09.2022 - 02.2024
- Recruited by Extra Large Last Mile Logistics division to drive operational efficiency, productivity, and safety improvement via web and mobile logistics applications.
- Reduced safety incidents by 16% and increased station productivity by 12% by executing product vision and strategic roadmap for global last-mile logistics.
- Generated $23.6M cost savings by launching features across global delivery stations, benefiting thousands of users through data-driven optimization.
- Lowered in-station defects by 18% by managing end-to-end product lifecycle and leading three major product launches using agile and scrum methodologies.
- Delivered product strategies for B2C seller Dangerous Goods delivery, enhancing workflows projected at $300M annual revenue through market research.
- Partnered with finance teams using advanced analytics to identify operational patterns, resulting in high-impact, data-driven solutions.
- Led cross-functional teams across engineering, design, security, privacy, and legal ensuring strategic alignment and regulatory compliance.
Sr. Digital Business Analyst Intern
The Barrington Consulting Group Inc.
Halifax
02.2022 - 07.2022
- Achieved 35% surge in student engagement for Nova Scotia Department of Education by conducting requirements gathering and user interviews with 30+ educators and students for K-12 self-directed online study product.
- Refined wireframes, customer journey maps, and prototypes with UX design team, integrating stakeholder feedback to meet client goals.
- Proposed legal digital product through market research and competitive analysis, engaging 20+ legal professionals.
Director of Product Management
ExperienceFlow
Bangalore, India
07.2019 - 10.2021
- Appointed by CEO to establish product management division focused on product vision, strategy, and scaling for B2B SaaS platform.
- Implemented product-led growth (PLG) framework and OKRs, resulting in 24% improvement in user acquisition, 18% improvement in activation, and reduced time-to-value from 6 months to under 1 week.
- Achieved 50%+ feature adoption rate and 90%+ user retention through product vision, growth strategy, and go-to-market strategies.
- Built and mentored high-performing product teams using agile methodologies, driving accountability through sprint planning and backlog grooming.
- Incubated 0-to-1 B2B SaaS and AI-powered platforms, transforming concepts into market-ready offerings through customer development and product-market fit validation.
- Established agile delivery processes, rapid prototyping, and iterative validation using user stories and acceptance criteria.
- Drove strategic conversations with Fortune 500 executives, translating customer feedback into high-value enhancements and feature prioritization.
- Championed customer-facing roadmaps delivering measurable business impact through stakeholder management.
Director of Engineering
ExperienceFlow
Bangalore, India
07.2012 - 06.2019
- Led engineering teams for B2B SaaS platform solving business process optimization through Artificial Decision Intelligence platform.
Lead Product Engineer
01.2006 - 12.2011
- Fixed Mobile Convergence product for Vocera Communications.
Team Lead
01.2006 - 12.2011
- Client support for Huawei telecom installations in Africa.
Team Lead
01.2006 - 12.2011
- QA for enterprise voice, messaging, and data integration.
Senior Technical Associate
01.2006 - 12.2011
- Enterprise communications and contact center solutions.
Education
Master in Global Management -
Royal Roads University
Victoria, BC01.2022
Bachelor of Engineering - Electrical
Biju Patnaik University
India01.2003
Skills
- Product roadmapping
- Strategic planning
- OKRs
- User stories
- Acceptance criteria
- Backlog grooming
- Sprint planning
- Product lifecycle management
- A/B testing
- User interviews
- Usability studies
- Customer feedback analysis
- Market research
- Competitive analysis
- KPI tracking
- JIRA
- Confluence
- Amplitude
- Slack
- SQL
- Tableau
- Excel
- Google Sheets
- Figma
- Agile
- Scrum
- Product-Led Growth (PLG)
- Customer development
- Product-market fit validation
- Go-to-market strategy
- Cross-functional team leadership
- Stakeholder management
- Requirements gathering
- Customer journey mapping
- Voice of customer
- Mentoring
- Teamwork
- Teamwork and collaboration
Certification
- AI Product Management Certification, Product Faculty, 2025
- Crystal Training for Advanced PM Skills, Product Faculty, 2024
- No Code AI and Machine Learning, MIT, 2024
- PMP Certification, Project Management Institute, 2020
Technical Skills And Competencies
Product roadmapping, Strategic planning, OKRs, User stories, Acceptance criteria, Backlog grooming, Sprint planning, Product lifecycle management, A/B testing, User interviews, Usability studies, Customer feedback analysis, Market research, Competitive analysis, KPI tracking, JIRA, Confluence, Amplitude, Slack, SQL, Tableau, Excel/Google Sheets, Figma, Agile, Scrum, Product-Led Growth (PLG), Customer development, Product-market fit validation, Go-to-market strategy, Cross-functional team leadership, Stakeholder management, Requirements gathering, Customer journey mapping, Voice of customer, Mentoring
Personal Information
Title: Senior Product Manager | AI & Enterprise SaaS
Earlier Roles
2006 - 2011, Lead Product Engineer, Symphony Teleca, Fixed Mobile Convergence product for Vocera Communications, Team Lead, Tech Mahindra, Client support for Huawei telecom installations in Africa, Team Lead, DiVitas Networks, QA for enterprise voice, messaging, and data integration, Senior Technical Associate, Avaya India, Enterprise communications and contact center solutions
Languages
English
Full Professional
Timeline
Senior AI Product Manager
ExperienceFlow
07.2024 - Current
Senior Product Manager Technical
Amazon
09.2022 - 02.2024
Sr. Digital Business Analyst Intern
The Barrington Consulting Group Inc.
02.2022 - 07.2022
Director of Product Management
ExperienceFlow
07.2019 - 10.2021
Director of Engineering
ExperienceFlow
07.2012 - 06.2019
Lead Product Engineer
01.2006 - 12.2011
Team Lead
01.2006 - 12.2011
Team Lead
01.2006 - 12.2011
Senior Technical Associate
01.2006 - 12.2011
Bachelor of Engineering - Electrical
Biju Patnaik University
Master in Global Management -
Royal Roads University