Barb Villarruel
Burnaby,BC
Summary
Experienced Office/Project Management and Administration Professional effectively optimizing productivity, efficiency and service quality across various environments. Dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Project Estimating/IT Support
Garibaldi Glass
04.2017 - 01.2023
- Project Estimating - design, samples, costing, job tracking, customer support
- Costing, including and developing new pricing structure that allowed finance, sales and order processing to have more control and visibility
- Closely work with engineering to create and maintain accurate capabilities
- Support Order Processing, Inside/Outside Sales, Finance and IT
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Successfully developed and tested new software upgrades prior to deployment.
- Collaborated with cross-functional teams to ensure seamless integration of new systems, processes and technologies.
- Promoted efficiency among departments with prompt resolution of system issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Supported company growth through strategic planning of infrastructure, costing, budgets to align with organizational objectives.
- Received weekly, monthly rewards often for process improvements related to Lean practices
Office Manager/Custom Glazing Team Leader
Blackcomb Glass
01.2011 - 01.2017
- Estimator - costing, product procurement, labor analysis
- Custom Glazing Manager - managed a team of up to 8 installers coordinating installation, material requirements and equipment rentals
- Coordinate with customers, vendors, architects, designers, draftsman, and installers
- Developed effective purchasing processes with job tracking and inventory management
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed an effective payroll process to include project tracking
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reported to owner on organizational performance and progress toward goals with accurate budgets and reports
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coached new hires on company processes while managing employees to achieve maximum production.
Office Administrator
Whistler Glass
01.2007 - 01.2009
Production Scheduler/Office Management
Garibaldi Glass
01.1997 - 01.2007
- Evaluated capacity constraints to identify bottlenecks and implement solutions for continuous workflow improvement.
- Developed scheduling for certain tasks so that goods will be available when needed.
- Continuously sought opportunities for professional development, staying up-to-date on industry best practices related to production planning and scheduling.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Order entry, order proofing, digitizing, optimizing and order of outsourced material
Education
Lean Sigma Certified Lean Sensei - Lean Mfg. And Processes
Lean Sigma
Vancouver05.2004
Business Administration
Sprott Shaw College
Surrey, BC09.1996
High School Diploma -
North Delta Senior Secondary
North Delta06.1993
Skills
- Problem-Solving
- Supervision and leadership
- Project Planning
- Time Management
- Multitasking Abilities
- Data Entry
- Analytical Thinking
- Team Management
Timeline
Project Estimating/IT Support
Garibaldi Glass
04.2017 - 01.2023
Office Manager/Custom Glazing Team Leader
Blackcomb Glass
01.2011 - 01.2017
Office Administrator
Whistler Glass
01.2007 - 01.2009
Production Scheduler/Office Management
Garibaldi Glass
01.1997 - 01.2007
Lean Sigma Certified Lean Sensei - Lean Mfg. And Processes
Lean Sigma
Business Administration
Sprott Shaw College
High School Diploma -
North Delta Senior Secondary
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