BRITTANY BROUWERS
Calgary,Canada
Summary
A seasoned hospitality professional with a strong work ethic and a passion for delivering high-quality service. Highly motivated to foster enjoyable workplace environments. Continuously learning new skills and welcoming constructive feedback for fresh perspectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MANAGEMENT/BARTENDER/SERVER
CORDUROY RESTAURANT
10.2023 - 07.2024
- Upheld strong relationships with regular customers, creating loyalty with repetitive business
- Responsible with coordination and scheduling team's shifts, balancing workload and availability to maintain efficient operations
- Maintained and monitored inventory relative to front of house, including bar supplies and restaurant utensils, liquor and cleaning materials
- Handled distribution of tip-outs to both front of house and back of house, allocating reliability of established guidelines
SERVER/BARTENDER
BLACK FROG EATERY
06.2023 - 02.2024
- Provided a welcoming atmosphere for all visiting guests
- Assisted with training of new staff members
ASSISTANT GENERAL MANAGER
DIME ON GRANVILLE
10.2021 - 06.2023
- Created a trusted environment of open communication between departments to improve collaboration among teams
- Managed daily cash reports and deposits, handling significant sums of revenue with secure transportation to the bank
- Fundamental in brainstorming new promotions to expand clientele
- Tasked with event planning and overseeing functions
- Received comprehensive training in payroll procedures
SERVER
BRIDGES TAP & BARREL
03.2021 - 10.2021
- Proficient knowledge of menu to proactively upsell food and beverages
- Successfully catered and cared for guests in high-volume sections catering to large parties with substantial bills, showcasing an ability to efficiently handle demanding workloads
- Clear and effective communication between guests, staff and management to achieve and well-ordered flow of service
SERVER
Belgian Beer Cafe
10.2019 - 01.2020
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
SERVER/BARTENDER
Chilis Bar and Grill
09.2017 - 01.2020
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to protocol regarding alcoholic beverage services and customer regulations within the airport
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Notre Dame
Calgary, ABCompleted Work Towards Diploma - Social Work
Mount Royal University
Calgary, AB09-2020
Skills
- Hospitality and accommodation
- Safe service compliance
- Proficient in mixology
- Sales expertise
- Bar operations management
- Retail sales customer service
- Written and verbal communication
- Point of sale systems
- Time management skills
- Cash handling expertise
References
References available upon request
Certification
ProServe
Timeline
MANAGEMENT/BARTENDER/SERVER
CORDUROY RESTAURANT
10.2023 - 07.2024
SERVER/BARTENDER
BLACK FROG EATERY
06.2023 - 02.2024
ASSISTANT GENERAL MANAGER
DIME ON GRANVILLE
10.2021 - 06.2023
SERVER
BRIDGES TAP & BARREL
03.2021 - 10.2021
SERVER
Belgian Beer Cafe
10.2019 - 01.2020
SERVER/BARTENDER
Chilis Bar and Grill
09.2017 - 01.2020
High School Diploma -
Notre Dame
Completed Work Towards Diploma - Social Work
Mount Royal University
Similar Profiles
Alexander DrakeAlexander Drake
Bartender/Barback at Corduroy (DTP)Bartender/Barback at Corduroy (DTP)
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Christopher Lill-WashingtonChristopher Lill-Washington
Social Media Coordinator at Wild Olive Restaurant & Lupara RestaurantSocial Media Coordinator at Wild Olive Restaurant & Lupara Restaurant