Lana Kaufman
Toronto,ON
Summary
Accomplished Multi-Unit Restaurant Manager and General Manager with a proven track record at Michael Kors and Z-teca Mexican Eatery. Expert in operations management and team leadership, significantly enhancing customer loyalty and operational efficiency. Skilled in staff scheduling and performance improvement, adept at fostering high-performing teams and streamlining processes for peak performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi- Unit Restaurant Manager
Z-teca Mexican Eatery
04.2020 - Current
- Successfully launched 4+ restaurants in the GTA and grew to them into high performing performing units.
- Led the hiring, onboarding, and training of new hires, and developed programs to promote best customer service practices.
- Cultivated strong relationships with community partners, leading to increased visibility and brand awareness in local markets.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Developed a high-performing culture through ongoing coaching, mentoring & recognition of top performers within the store.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory levels and managed purchasing to ensure consistent stock availability, resulting in reduced food waste and increased profit.
Store Manager
Michael Kors
06.2017 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires (20 +) during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed over 40 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
General Manager
Michael Kors
01.2014 - 06.2017
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Diploma - Hospitality Administration And Management
George Brown College
Toronto, ON04-2007
Skills
- Customer loyalty
- Staff scheduling
- Operations management
- Team management
- Inventory control and record keeping
- Recruitment
- Performance improvement
- Trained in performance and wage reviews
Languages
English
Certification
Smart Serve Certification
Food Handler Certification
Weekday
Weekdays
Weekends
Holidays
Evenings
Timeline
Multi- Unit Restaurant Manager
Z-teca Mexican Eatery
04.2020 - Current
Store Manager
Michael Kors
06.2017 - 03.2020
General Manager
Michael Kors
01.2014 - 06.2017
Diploma - Hospitality Administration And Management
George Brown College
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