Bazila Bashir
St. Catharines,ON
Summary
Detail-oriented professional with strong technical support and customer service experience. Proven ability to troubleshoot technical issues, manage multiple systems, and provide excellent customer support in high-volume environments. Skilled in conflict resolution, multitasking, and maintaining a positive customer experience. Adept at using CRM and cloud-based systems to enhance service delivery and efficiency.
Overview
5
5
years of professional experience
Work History
Customer Support Representative
Telus Communications
10.2022 - 11.2023
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Managed high call volumes with a focus on quality and efficiency, ensuring customer inquiries were resolved promptly.
- Diagnosed and troubleshot hardware, software and network issues.
- Attended 30-40 calls per day and insured satisfaction of each and every customer.
- Processed debit and credit card and electronic check payments.
- Contributed to a significant reduction in response time to customer inquiries by implementing an improved ticketing system.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
Technical Sales Specialist
Nordia Inc.
05.2021 - 10.2022
- Provided expert technical support, troubleshooting, and resolution of software and hardware issues.
- Maintained clear and concise communication with clients, ensuring a thorough understanding of technical problems.
- Managed high levels of call flow and responded to at least 30 technical support calls per day.
- Used ticketing systems to manage and process support actions and requests
- Managed and resolved escalated technical issues, ensuring client satisfaction and timely problem resolution.
- Collaborated with technical teams to stay updated on product features and specifications.
Technical Sales Specialist
Bharti Airtel
07.2018 - 04.2021
- Respond to customer queries in timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update internal databases with information about technical issues and useful discussions with customers
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Resolved average of 10-15 customer issues per day through active communication and dedicated research skills.
Education
Post Graduate Diploma Programme - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
Brampton12.2022
Post Graduate Diploma Programme - Marketing Management
Centennial College of Applied Arts And Technology
Scarborough, ON12.2021
BBA - Business Administration
Lovely Professional University
Jalandhar, IN05.2018
Skills
- Technical Support & Troubleshooting
- Customer Service & Conflict Resolution
- CRM & Cloud-Based Systems
- Microsoft Office Suite (Excel, Word)
- Multi-tasking & Time Management
- Problem Sensitivity & Empathy
- Call Center Operations
- High-Volume Call Management
- Effective Communication & Listening
- Adaptability in Fast-Paced Environments
References
Sahil Vaghela
Timeline
Customer Support Representative
Telus Communications
10.2022 - 11.2023
Technical Sales Specialist
Nordia Inc.
05.2021 - 10.2022
Technical Sales Specialist
Bharti Airtel
07.2018 - 04.2021
Post Graduate Diploma Programme - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
Post Graduate Diploma Programme - Marketing Management
Centennial College of Applied Arts And Technology
BBA - Business Administration
Lovely Professional University
Similar Profiles
KOVIDH KAURAKOVIDH KAURA
Sales Representative at Telus CommunicationsSales Representative at Telus Communications
Elias AbdulahadElias Abdulahad
Business Client Account Manager at Telus CommunicationsBusiness Client Account Manager at Telus Communications
Juhi SinghJuhi Singh
Solutions Engineer at Telus CommunicationsSolutions Engineer at Telus Communications