Bayode Owoseni
Barrie,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Opinion Research Consultant
Earnscliffe Strategies
01.2024 - Current
- Synthesized large amounts of qualitative and quantitative data into meaningful insights for strategic decision-making purposes.
- Analyzed survey results using appropriate statistical tests to detect patterns or trends in the data set.
- Collect data on consumers, competitors, and the marketplace, and consolidate information into actionable items, reports, dashboards, and presentations.
- Conducted complex data analysis using a variety of statistical software packages, such as SPSS, SAS, Q, and Excel.
- Develop and support public opinion and marketing research studies and communications studies for public and private sector clients.
- Design, and analyze various focus groups and presentation of surveys (CATI, CAWI)
- Provision of opinion and market research services and communications advice to clients in the financial services, energy, telecommunication, and public affairs sector
Sales Associate
The Home Depot
01.2022 - 12.2023
- Engaged with customers to educate and promote Home Depot products, driving revenue up by 15%
- Exceeded monthly sales target by 32%, contributing to the store's recognition as a top-performing location.
- Created excitement around product offering, by being a subject matter expert and advocate for brand/product through sales of a wide selection of products and solutions earning the branch customer satisfaction rate of over 90%
- Crossed-sell products to the customers to increase purchasing.
- Provided advice to customers on available in-store promotions, discounts and flash sales to provide customer satisfaction and generate sales for the store.
Data Scientist
Access Bank Plc
04.2015 - 12.2021
- Created a customer attrition random forest model, improving monthly retention by 15 basis points.
- Built a Machine Learning algorithm to segment and recommend products to customers based on lifestyle and previous transactions. This increased the profit margin by an additional 30%.
- Applied statistical tools like SPSS, and programming skills to analyze and interpret large data sets and communicate results and methodologies to business clients and senior management team.
- Analyzed customer churn by developing a predictive model, leading to a 22% reduction within 6 months.
- Used SQL queries, and views to offer business intelligence and automate reporting processes for various teams handling settlement, reconciliation, dispute management, and customer service saving an average of 40 hours of labor monthly.
- Pulled data from different sources to generate dashboards and insights with a focus on target departments to grow organizational values
- Designed operational logistic regression pipeline algorithm that reduced credit card fraud by over 25%
Customer Service Representative
Access Bank Plc
02.2013 - 07.2015
- Supported customer requests for various banking services, including handling transactions of walk-in customers.
- Offered advice and guidance on available digital and self-serve options to enhance customer's Banking experience.
- Reviewed customer profiles and engaged customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributed to meeting branch business results and the overall customer experience.
- Supported operational activities like inventory management, escalated service requests, and provided follow-up when needed.
- Executed routine tasks (e.g. service requests, transactions, queries, etc.) within defined standard SLA ( Service Level Agreements).
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Used CRM to keep an active directory of KYC/AML policies infractions, resolutions and update to ensure the organization is protected from regulatory sanctions.
Education
Post Graduate Certificate - Research Analyst
Georgian College of Applied Arts And Technology
Barrie, ON03.2024
Post Graduate Certificate - Big Data Analytics
Georgian College of Applied Arts And Technology
Barrie, ON08.2022
Bachelor of Technology - Electrical And Electronics Engineering
Federal University of Technology
Akure05.2015
Skills
Excellent interpersonal skill
Strong communication and organizational skills
Advanced Excel and Macros
Microsoft Office Suite
Python programming
SPSS
Google Analytics
Upselling and Cross-selling
Dashboard Visualization & Storytelling
PowerBI
Languages
English
Full Professional
Timeline
Opinion Research Consultant
Earnscliffe Strategies
01.2024 - Current
Sales Associate
The Home Depot
01.2022 - 12.2023
Data Scientist
Access Bank Plc
04.2015 - 12.2021
Customer Service Representative
Access Bank Plc
02.2013 - 07.2015
Post Graduate Certificate - Research Analyst
Georgian College of Applied Arts And Technology
Post Graduate Certificate - Big Data Analytics
Georgian College of Applied Arts And Technology
Bachelor of Technology - Electrical And Electronics Engineering
Federal University of Technology
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