Baylee Morrison

• Maintain a healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
• Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Manage a team of up to 25 employees, including a manager, providing coaching, training and performance feedback in a variety of merchandising and organizational functions as well as product knowledge and selling behaviors.
• Manage daily replenishment of inventory to ensure high-demand products were always available for customers, reducing lost sales and improving customer satisfaction. Maintains a 98% merchandise availability measured through RFID technology.
• Analyze sales performance data to identify high-performing products and recommend adjustments in merchandising strategies, resulting in growth in sales for key categories.
• Collaborate with store management and visual partners to create store layouts that optimized product visibility and traffic flow, enhancing customer engagement and improving overall sales.
• Train and mentor a team of visual merchandising associates, providing guidance on best practices for display setup, product optimization and in-store customer engagement.

• Responsible for driving annual sales volume of $1.7M.
• Achieved and exceeded all qualitative and quantitative (KPI) targets for the store as defined by the company.
• Recruited, trained and managed staff to enforce store values and fuel company growth.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Executed monthly staff performance evaluations and make necessary improvements.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Give constant encouragement, constructive suggestions and proper recognition to staff.
• Formed employee schedule based on each employee's individual skillset while using company payroll guidelines and budget.
• Ensured an accurate brand image, maintained visual merchandising standards, maximized product rotation, and conducted regular inventories.
• Consistently recognized for strong visual merchandising execution to the district.
• Handled customer relation issues in a professional and timely manner.

Hired on as a seasonal sales associate and promoted into leadership position within the first year.

• Required to achieve daily sales quota based on comp percentage to LY sales.
• Consistently obtained the highest customer retention rating for the store tracked by the customer loyalty programs in place.
• Coached staff on daily activities such as: selling, ordering, system training.
• Performed opening and closing duties: money drops, paperwork, daily goals.
• Processed shipments of up to 5,000 units per day.
• Replenished and maintained both the sales floor and stock room.
• Led monthly floor sets based on corporate planogram and store inventory levels.
• Prioritized daily operational tasks to ensure tasks were completed in a timely manner in between customers.