Baylee Islamaj
Langley,Canada
Summary
Detail-oriented and adaptable professional with a strong background in hospitality, customer service, and client coordination. Known for exceptional organization, clear communication, and the ability to manage multiple priorities with ease. Experienced in supporting daily operations, supervising teams, and maintaining smooth workflows in fast-paced environments. Combines hands-on leadership with strong administrative skills, including scheduling support, problem-solving, and building positive client and staff relationships.
Overview
2026
2026
years of professional experience
Work History
Owner & Travel Planner
Bee's Custom Itineraries
2024 - Current
- Coordinated client communication, scheduling, documentation, and itinerary creation for personalized travel planning.
- Specialized in crafting curated itineraries and unique destination experiences, enhancing travel satisfaction.
- Managed administrative tasks including research, organizing travel materials, and digital file maintenance.
- Developed business operations while traveling abroad, showcasing adaptability and expert client support.
Server/Bartender
Wings
Burnaby
2016 - 2020
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly, maintaining satisfaction and loyalty.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Balanced daily registers and generated sales reports for management.
Assistant General Manager / Event Coordinator
Artful Dodger Pub
2020 - 2023
- Managed front-of-house operations including scheduling support, staff supervision, and workflow coordination.
- Coordinated entertainment bookings, live music scheduling, and vendor communication.
- Managed social media platforms, content creation, and event promotions.
- Assisted with inventory processes, cash reconciliation, and opening/closing procedures.
- Supported hiring, onboarding, and training initiatives.
Front of House Lead / Bar Manager
Townhall Langley
2023 - 2024
- Oversaw nightly operations, ensuring efficient workflow and accurate daily logs.
- Managed liquor ordering, invoicing, product tracking, and inventory processes to optimize stock levels.
- Trained new staff on service standards and procedure execution for consistent quality.
- Facilitated communication between management and FOH team to align objectives and enhance collaboration.
Skills
- Customer service and client support
- Social media marketing and management
- Scheduling and staff coordination
- Inventory management and invoicing
- Event planning and coordination
- Administrative support
- Multitasking and prioritization
Timeline
Owner & Travel Planner
Bee's Custom Itineraries
2024 - Current
Server/Bartender
Wings
2016 - 2020
Assistant General Manager / Event Coordinator
Artful Dodger Pub
2020 - 2023
Front of House Lead / Bar Manager
Townhall Langley
2023 - 2024