Baylea Scoburgh

• Completed comprehensive training in customer service, conflict resolution, and safety procedures to stay current on industry requirements.
• Demonstrated safety equipment and procedures in accordance with FAA guidelines.
• Administered emergency procedures, enhancing onboard safety.
• Participated in pre-flight briefings to discuss flight details, weather, and service plans.
• Conducted preflight checks to assess the general condition and cleanliness of the aircraft.
• Managed refreshment cart at scheduled intervals, providing passengers with food and beverages.

• Demonstrated strong multitasking abilities by efficiently handling customer orders and maintaining a clean work area.
• Collaborated with colleagues to create a positive and cohesive team environment.
• Multitasked between serving tables to circulate within assigned areas to assess and address guest needs, effectively prioritizing cleaning tasks during peak hours.
• Served and pre-bused up to 10 tables in a fast-paced busy environment, while maintaining an exceptional dining experience
• Often collaborated with one other server, serving parties large parties up to 25 people. Maintained the highest wine sales for over 1 month during the holiday season.
• Promoted desserts, appetizers, specials and our loyalty program to each table to optimize sales. Garnished dishes and beverages to serve visually appealing menu items.

• Trained and acclimated new servers to restaurant's culture and operations.
• Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
• Achieved the highest amount of sales on our specialty promotional drink.
• Quickly deescalated situations with upset guests by being attentive, empathetic, and genuine. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Frequently took the initiative to work extra shifts and take on more responsibility.

Shift leader

• Recognized as lead server with responsibility for overseeing opening/closing duties.
• Ensured shifts went smoothly by assigning side duties to colleagues.
• Often given larger sections and often complimented on my exceptional service.
• Multitasked and assisted colleagues to foster/ promote teamwork while providing exceptional service and pleasant guest dining experiences.

• Enjoyed tailoring solutions to customers by asking discovery questions to uncover specific wants and needs
• Able to pivot quickly to adhere with newly implemented COVID protocols
• Adapted to new environment, routines and customers very easily in various locations
• Ability to build a rapport with customers in a short amount of time
• Collected the highest amount of charity donations during the holiday season at 2 different locations
• Often called upon to assist with inventory levels
• Performed POS transactions and followed the Liquor License and Control Act while maintaining a clean work area and store
• Remained calm and followed protocol in high-stress holiday rush hours and during theft situations