Baylea Scoburgh

• Proven ability to deliver exceptional customer service by maintaining a positive and friendly demeanor, addressing passenger needs, and resolving issues promptly.
• Skilled in implementing and adhering to safety and emergency procedures, ensuring compliance with airline regulations and protocols.
• Proficient in conducting pre-flight briefings, demonstrating safety features, and providing clear and concise instructions to passengers during the flight.
• Experienced in handling challenging situations with professionalism, including dealing with unruly passengers, medical emergencies, and other inflight incidents.
• Exceptional organizational abilities demonstrated through efficient cabin management, meticulous attention to detail, and timely execution of service tasks.
• Proven ability to work effectively within a team, collaborating with fellow crew members to ensure smooth operations and passenger satisfaction.
• Committed to ongoing professional development, staying updated on industry trends, and maintaining necessary certifications.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

• Multitasked between serving tables to circulate within assigned areas to assess and address

guest needs, effectively prioritizing cleaning tasks during peak hours.

• Served and pre-bused up to 10 tables in a fast-paced environment, while maintaining an

exceptional dining experience

• Often collaborated with one other server, serving parties large parties up to 25 people.
• Maintained the highest wine sales for over 1 month during the holiday season.
• Promoted desserts, appetizers, specials and our loyalty program to each table to optimize sales.
• Garnished dishes and beverages to serve visually appealing menu items.

• Used suggestive selling techniques to entice customers with more expensive or higher-margin

items and add-ons.

• Achieved the highest amount of sales on our specialty promotional drink.
• Quickly deescalated situations with upset guests by being attentive, empathetic, and genuine.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu

options.

• Frequently took the initiative to work extra shifts and take on more responsibility.

Shift leader

• Recognized as lead server with responsibility for overseeing opening/closing duties, and

mentoring new servers.

• Ensured shifts went smoothly by assigning side duties to colleagues.
• Often given larger sections and gave exceptional service.
• Multitasked and assisted colleagues to foster/ promote teamwork while providing exceptional

service and pleasant guest dining experiences.

• Tailored solutions to customers by asking discovery questions to uncover specific wants

and needs

• Able to pivot quickly to adhere with newly implemented COVID protocols
• Adapted to new environment, routines and customers very easily in various locations
• Ability to build a rapport with customers in a short amount of time
• Collected the highest amount of charity donations during the holiday season at 2 different

locations

• Often called upon to assist with inventory levels
• Performed POS transactions and followed the Liquor License and Control Act while maintaining

a clean work area and store

• Remained calm and followed protocol in high-stress holiday rush hours and during theft situations

• Instructed the dynamic fusion of gymnastics, martial arts, and parkour known as Ninja sport to both children and adults, showcasing a unique blend of physical disciplines.
• Pioneered the introduction of 'free runs' as a training exercise, transforming it into a program-wide activity, effectively enhancing participants' ninja skills.
• Cultivated strong relationships with both children and parents, earning repeated requests as a preferred coach for subsequent years.
• Demonstrated expertise by progressing to train more advanced classes, a testament to dedication and skill recognized by program leadership.
• Played a pivotal role in knowledge transfer by training fellow coaches on safety protocols, skills development, and practical coaching techniques through shadowing my classes.
• Developed and implemented comprehensive lesson plans aimed at refining individual skills, particularly focusing on preparing participants for level up ceremonies.
• Ensured the utmost safety and cleanliness in training spaces through rigorous adherence to cleaning protocols and safety measures.
• Acted as a spotter during various skills and drills, emphasizing athlete safety and skill mastery.
• Obtained the "High Five" learning and safety certification, further reinforcing commitment to safety and quality coaching.
• Displayed composure and adept conflict resolution skills when handling situations involving injuries or conflicts among students.