BAYIS KODAKKADAN
Al Nahda, Dubai
Summary
Resourceful and results-driven professional with proven experience in the UAE and India, specializing in business development, customer service, and sales. Renowned for exceeding targets, building strong client relationships, and driving business growth through innovative strategies. Adept at leading teams, resolving conflicts, and delivering exceptional service in fast-paced environments. A passionate communicator and quick problem solver committed to organizational success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Relations Executive (CRE)
Allsec Technologies
01.2024 - 01.2025
- Responded to customer inquiries by phone with professionalism and courtesy.
- Resolved complaints and issues quickly, ensuring a positive experience for every customer.
- Provided clear and accurate information about products, services, and policies.
- Handled orders, returns, refunds, and account updates efficiently.
- Followed company guidelines while adding a personal touch to each interaction.
- Consistently met or exceeded Key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
- Stayed up to date on company policies, promotions, and product updates.
- Worked closely with team members and other departments to improve service efficiency.
Customer Service Executive / Business Development
HSJB Business Consulting
01.2023 - 01.2024
- Delivered end-to-end support for clients seeking HR and business consulting solutions.
- Provided excellent customer service throughout the sales and onboarding process.
- Promoted and sold HR consultancy, compliance support, and customized HRMS software.
- Responded to client inquiries by phone, email, and in-person, offering timely and accurate solutions.
- Maintained detailed records of client communications, proposals, and agreements.
- Collaborated with technical and HR teams to ensure smooth service delivery and software implementation.
- Provided post-sales support, training, and follow-ups to maximize client satisfaction and software adoption.
Customer Service Executive/Business Development executive
Persuaders Business Solutions Pvt Ltd
01.2020 - 01.2023
- Managed large volumes of inbound and outbound calls efficiently.
- Assigned technicians to customer locations based on complaints and proximity.
- Ensured technicians arrived on time and followed company policies.
- Prepared and submitted daily reports to management for approval.
- Collected and documented customer feedback on technician services.
- Coordinated with technicians and other departments to resolve service issues quickly.
Guest Service Representative
Hotel Park Plaza Chennai
01.2018 - 01.2020
- Warmly greeted guests upon arrival, ensuring they felt welcomed.
- Managed efficient check-in and check-out processes.
- Delivered prompt and courteous front desk services.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Assigned rooms and handled all related administrative tasks.
- Delivered mail and messages to guests in a timely manner.
- Processed guest payments accurately and securely.
- Coordinated with bell service and staff to meet guest needs and ensure smooth operations.
Education
PG Diploma - International Hospitality Management
London School of Business And Finance, Chennai's Amrita International Institute of Hotel Management
Chennai, India01-2018
12th, Higher secondary -
GHSS Pookkottur School
Kerala, India01-2013
Skills
- Customer Service Excellence
- Business Development & Sales
- Relationship Building
- Leadership & Teamwork
- Conflict Resolution
- Client retention strategies
- Customer feedback analysis
- Communication & Negotiation
- Performance Optimization
- Sales Target Achievement
- Process Improvement
- MS Office Suite
Accomplishments
- Improved team efficiency by tracking key sales KPIs and optimizing sales processes.
- Consistently exceeded monthly sales targets by 25% through effective upselling.
- Received multiple customer commendations for exceptional service and problem-solving.
- Awarded “Employee of the Month” for achieving the highest company revenue.
- Maintained 100% target achievement from 2020 to 2023.
- Increased client satisfaction by delivering excellent sales and aftersales service.
- Resolved an average of 79 customer inquiries daily, ensuring quick and accurate solutions.
- Collaborated with sales teams to drive higher sales returns and improve teamwork.
- Stayed updated on market trends and competitors, implementing process improvements.
- Recognized as “Customer Service Representative of the Month” in 2021, outperforming 15 peers.
Languages
ENGLISH Native or Bilingual Proficiency
MALAYALAM Native or Bilingual Proficiency
TAMIL Native or Bilingual Proficiency
Timeline
Customer Relations Executive (CRE)
Allsec Technologies
01.2024 - 01.2025
Customer Service Executive / Business Development
HSJB Business Consulting
01.2023 - 01.2024
Customer Service Executive/Business Development executive
Persuaders Business Solutions Pvt Ltd
01.2020 - 01.2023
Guest Service Representative
Hotel Park Plaza Chennai
01.2018 - 01.2020
PG Diploma - International Hospitality Management
London School of Business And Finance, Chennai's Amrita International Institute of Hotel Management
12th, Higher secondary -
GHSS Pookkottur School
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