Bayaskhan Rahman
Scarborough,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Lead Customer Service Representative
Reasonable Movers
02.2024 - Current
- Managed a team of customer service representatives, consistently achieving performance targets, goals and managed approximately 30 incoming calls, emails and faxes per day from customers.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Engaged clients in person and over phone to answer questions and address complaints.
Operations Coordinator Logistics
Prime Link LLC
04.2021 - 11.2023
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
Documentation Controller Logistics
Al Taawun Clearing and Forwarding LLC
07.2014 - 11.2019
- Developed comprehensive training materials for new employees to ensure consistent understanding of documentation procedures.
- Collaborated with project teams to develop and maintain project-specific documentation, ensuring consistency across projects.
- Resolved any discrepancies found in document versions through prompt communication with relevant parties involved.
- Maintained high levels of accuracy in document processing, ensuring all updates were completed promptly and correctly.
- Improved document management efficiency by implementing a digital filing system and reducing physical paperwork.
- Supported departmental goals by maintaining up-to-date documentation on procedures, guidelines, and best practices.
Customer Service Lead
Dulam International LLC
06.2010 - 06.2014
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
Education
Bachelor of Arts - Logistics And Supply Chain Management
MAR College of Education
Tamilnadu,India03.2007
Skills
- Willingness to lead
- Database maintenance
- Customer correspondence
- MS office applications
- Office equipment proficiency
- Merchandise orders and exchanges
- Warehousing functions
Languages
Timeline
Lead Customer Service Representative
Reasonable Movers
02.2024 - Current
Operations Coordinator Logistics
Prime Link LLC
04.2021 - 11.2023
Documentation Controller Logistics
Al Taawun Clearing and Forwarding LLC
07.2014 - 11.2019
Customer Service Lead
Dulam International LLC
06.2010 - 06.2014
Bachelor of Arts - Logistics And Supply Chain Management
MAR College of Education
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