Bawandeep Kaur
Dartmouth,NS
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dairy Queen Grill & Chill
10.2021 - Current
- Supervised daily operations to achieve performance, quality, and service standards.
- Maintained clean, safe, and organized store environment to improve customer experience.
- Cultivated strong relationships with staff, promoting a positive workplace culture.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Oversaw daily cash reconciliations to ensure precise financial reporting.
- Addressed and resolved customer complaints promptly, boosting satisfaction levels.
- Provided hands-on assistance to customers while staying informed on consumer preferences.
- Mentored junior staff in professional development through guidance and support.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Warehouse Worker
Impact Fulfilment Services
01.2021 - 10.2021
- Streamlined picking, packing, and shipping procedures, reducing order processing times.
- Managed incoming shipments by inspecting goods for quality control before storage.
- Maintained clean workspaces by enforcing housekeeping guidelines in storage areas and dock bays.
- Conducted regular inspections to enhance workplace safety and address potential hazards.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality.
- Actively participated in team-building activities to promote a positive work environment.
- Loaded, unloaded, and moved material efficiently between storage and production areas.
- Consistently lifted materials weighing up to number pounds.
Service Master
Amazon
05.2020 - 01.2021
- Demonstrated strong personal responsibility and self-motivation in all tasks.
- Adapted quickly to new situations while maintaining high productivity.
- Communicated effectively, both verbally and in writing, with team members.
- Collaborated successfully in fast-paced environments to achieve team goals.
- Assisted daily operations efficiently, contributing to team success.
- Maintained attention to detail when completing assignments and projects.
- Managed time effectively to meet deadlines across flexible shifts.
- Excelled in both independent and collaborative work settings.
Education
High School Diploma - General Business
St Clair
01.2021
Skills
- Customer service and relations
- Money handling
- Team leadership and motivation
- Decision-making and problem-solving
- Time management and organization
- Staff training and development
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Customer relationship management (CRM)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- WHIS
- FOOD SAFETY
- FIRST AID
Timeline
Assistant Manager
Dairy Queen Grill & Chill
10.2021 - Current
Warehouse Worker
Impact Fulfilment Services
01.2021 - 10.2021
Service Master
Amazon
05.2020 - 01.2021
High School Diploma - General Business
St Clair