Bavnesh Kumar
Vancouver,BC
Summary
I am a determined and proactive individual with a strong willingness to face new challenges and continuously learn. I am proficent in providing efficient work practices and innovative ideas. I am hardworking indiviual looking to make a positive impact in the industry.
Overview
12
12
years of professional experience
Work History
Customer champion representative
One New Zealand Telecom
05.2023 - 09.2024
- Delivering proactive customer service, Sales and retail support needs
- Engaged with prospective and current customers in store, by phone and messaging
- Discuss phone deals and wire accessories needed for the customers
- Provided troubleshooting support for devices and services, ensuring customer satisfaction
- Processed customer orders and returns efficiently, maintaining accurate records
- Collaborated with team members to develop and implement sales strategies
Security Team Leader/Security Officer
Sky City Casino
08.2015 - 11.2022
- Monitor activities and respond to incidents
- Assist with investigations by gathering information, photo and video documentation, and complete a comprehensive written incident report
- Respond and liaise with emergency responders when attending to emergency situations such as fire and evacuations
- Respond and liaise with emergency medical services for major and minor medical emergencies
CSR/Forecourt
Z Petrol Station
05.2015 - 08.2015
- Assisted in merchandising and promotional displays to enhance customer engagement
- Monitored inventory levels and placed orders to ensure stock availability
- Maintained cleanliness and organization of the store and forecourt area
Executive
Smile Foundation
04.2012 - 06.2014
- Company Overview: India
- Visiting schools all over northern part of India, getting appointments and arrange meetings with school principals
- Encouraging schools to support underprivileged children, youth and women through education
- India
Education
Diploma - Business (Level 7)
Linguis International Institute
Christchurch06.2015
Basic Computer Course -
12.2011
Bachelor's - Commerce
Punjab University
Punjab, India10.2010
Senior Secondary Examination - Commerce (Accounting, Economics, Business Studies)
01.2007
Skills
- Interpersonal Skills
- Communication Skills
- Customer Service Skills
- Marketing Skills
- Team Leading Skills
- Motivational Skills
- Teamwork
Hobbies and Interests
- Cricket
- Music
- Visiting new places
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer champion representative
One New Zealand Telecom
05.2023 - 09.2024
Security Team Leader/Security Officer
Sky City Casino
08.2015 - 11.2022
CSR/Forecourt
Z Petrol Station
05.2015 - 08.2015
Executive
Smile Foundation
04.2012 - 06.2014
Basic Computer Course -
Senior Secondary Examination - Commerce (Accounting, Economics, Business Studies)
Diploma - Business (Level 7)
Linguis International Institute
Bachelor's - Commerce
Punjab University
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