Bavneet Singh
Surrey,Canada
Summary
Customer Service Advisor focused on enhancing customer satisfaction through effective issue resolution and education about products and services. Engages in continuous feedback analysis to drive improvement and support team performance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
BELL MOBILITY
Panorama, Canada
01.2025 - Current
- Resolved customer inquiries and technical issues effectively.
- Responded to inquiries and requests for information, achieving timely resolutions for customers and colleagues.
- Educated customers on products and services offered by the company.
- Maintained updated knowledge of products and services to provide informed support to customers.
- Documented customer interactions in CRM system, ensuring accurate records and facilitating effective follow-ups.
- Completed administrative tasks to support team operations. to ensure workflow efficiency.
- Ordered inventory supplies to ensure adequate stock levels. to maintain stock levels.
Customer Support Specialist
2 Degrees Mobile
Auckland, New Zealand
03.2022 - 05.2024
- Addressed customer inquiries across multiple communication channels, leading to increased customer satisfaction.
- Provided prompt and friendly service for routine questions and complaints, contributing to positive customer experiences.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff in resolving complex customer issues, implementing targeted solutions to enhance service effectiveness.
- Analyzed customer feedback to pinpoint areas for improvement, informing service enhancements.
- Oversaw daily customer service operations to ensure team met performance standards.
Education
MBA - Business Administration, Specialization in small to medium enterprises
Auckland University
New Zealand02-2015
Bachelor in Arts - Associate of Arts
Jammu University
India04-2013
Skills
- Customer relationship management
- Documentation management
- Record keeping
- Issue resolution
- Feedback analysis
- Communication skills
- Customer empathy
- Adaptability
- Critical thinking
Certification
- FIRST AID
- CPR
Languages
- English, Full Professional
- Hindi, Full Professional
- Punjabi, Full Professional
Timeline
Customer Service Representative
BELL MOBILITY
01.2025 - Current
Customer Support Specialist
2 Degrees Mobile
03.2022 - 05.2024
MBA - Business Administration, Specialization in small to medium enterprises
Auckland University
Bachelor in Arts - Associate of Arts
Jammu University