Baubie Winter
South Lake Tahoe
Summary
Professional with strong experience in front office management, prepared to lead front desk operations. Skilled in team collaboration, conflict resolution, and providing exceptional customer service. Highly adaptable, reliable, and results-driven with expertise in scheduling, administrative tasks, and multitasking in dynamic environments. Known for professionalism, strong communication skills, and keen ability to integrate seamlessly within team while maintaining high standards.
Overview
5
5
years of professional experience
Work History
Front Desk Lead
Avari
South Lake Tahoe
04.2026 - Current
- Oversaw front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new front desk staff on customer service protocols and procedures.
- Addressed guest inquiries and resolved issues promptly, improving overall satisfaction ratings.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
Real Estate Wholesaler
Self-employeed
South Lake Tahoe, California
01.2024 - Current
- Coordinated communication between clients and real estate agents seamlessly.
- Prepared marketing materials and maintained social media presence for properties.
- Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
Front Desk Receptionist
Clearly Tahoe
South Lake Tahoe, California
05.2021 - 08.2022
- Greeted guests and provided friendly, professional customer service.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained an organized calendar for office operations.
- Processed check-ins and check-outs efficiently for guests at Clearly Tahoe.
- Maintained cleanliness and organization of the front desk area.
- Handled guest complaints with empathy and professionalism to ensure satisfaction.
- Collaborated with team members to improve front desk procedures and workflows.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
High School Diploma -
Tallac
South Lake Tahoe01-2021
Skills
- Customer relationship management
- Data entry
- Office organization
- Professional communication
- Team collaboration
- Attention to detail
- Guest relations
- Time management
- Microsoft office
- Hospitality service expertise
Education and Training
other
Timeline
Front Desk Lead
Avari
04.2026 - Current
Real Estate Wholesaler
Self-employeed
01.2024 - Current
Front Desk Receptionist
Clearly Tahoe
05.2021 - 08.2022
High School Diploma -
Tallac