Batseba Habte
Calgary,Canada
Summary
Dedicated and detail-oriented Dental Office Administrator with a background in customer service, sales, and administrative support. Strong organizational skills, experience in scheduling appointments, handling patient records, and ensuring smooth office operations. Passionate about delivering excellent patient care and maintaining an efficient dental practice environment.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
The Brick
Calgary, AB
- Assisted customers in selecting furniture, appliances, and home essentials
- Provided product knowledge and recommended suitable options based on customer needs
- Processed transactions, financing applications, and warranty plans
- Maintained a clean and organized showroom to enhance customer experience
- Worked collaboratively with team members to meet sales targets and goals
Dental Office Administrator
Calgary, AB
12.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between patients, dentists, and insurance providers for seamless service delivery.
- Processed patient billing and payments accurately using dental practice management software.
- Maintained patient records in compliance with privacy regulations for data security and confidentiality.
- Assisted in implementing office protocols to improve patient flow and reduce wait times.
Cashier
Tim Hortons
Calgary, AB
07.2022 - 03.2023
- Provided friendly and efficient customer service
- Processed cash and card transactions accurately
- Trained and mentored new team members
- Assisted customers with product recommendations
- Maintained cleanliness and organization of the work area
Cashier Team Lead
Tim Hortons
Calgary, AB
12.2021 - 07.2022
- Supervised team members and ensured smooth operations
- Trained employees in customer service and sales
- Managed cash register and handled customer inquiries
- Ensured compliance with health and safety protocols
- Maintained product organization and inventory levels
Education
Dental Office Administration -
ABES College
Calgary, ABHigh School Diploma -
St. Francis High School
Calgary, ABSkills
- Dental Office Administration
- Customer Service
- Sales and Upselling
- Appointment Scheduling
- Billing and Insurance Processing
- Patient Records Management
- Call Handling
- Multitasking and Organization
- Microsoft Office Suite
- Health & Safety Compliance
Certification
- Workplace Hazardous Materials Information System (WHMIS)
- Personal Protective Equipment (PPE) Certification
Timeline
Dental Office Administrator
12.2025 - Current
Cashier
Tim Hortons
07.2022 - 03.2023
Cashier Team Lead
Tim Hortons
12.2021 - 07.2022
High School Diploma -
St. Francis High School
Sales Associate
The Brick
Dental Office Administration -
ABES College