Batool Murtaza
Ottawa,ON
Summary
I am a dedicated professional with a diverse background in mental health, case management and social justice. I have a passion for shaping policy, conducting research, restorative engagement, diversity and inclusion and mental health advocacy which stems from a deep belief in the inherent worth and dignity of every individual. Throughout my career I have been driven by a desire to create positive organizational change and address systemic barriers that hinder equality and opportunity for marginalized communities. My psychology background equips me with an understanding of human behavior and interpersonal dynamics which are invaluable assets for roles in Human Resources, specifically talent assessment and employee development, conflict resolution and performance management. I am looking to explore new challenges and roles that allow me to leverage existing skills while also providing opportunities for growth and learning in the public service.
Overview
11
11
years of professional experience
Work History
Case Manager
Veterans Affairs Canada
Ottawa, ON
02.2018 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Applied restorative justice principles such as accountability, repair and reconciliation to address grievances, harm and conflict
- Assisted and supported veterans participating in the Sexual Misconduct Class Action Lawsuit who experienced sexual assault, sexual harassment, or discrimination based on gender, sex, gender identity or sexual orientation while serving in the Canadian Armed Forces
- Provided advice on VAC policies, acts, legislations and procedures
- Provided training and mentorship
Foreign Countries Operations Case Manager
Veterans Affairs Canada
Ottawa, ON
09.2015 - 02.2017
- Acted as a first point of contact for Canadian Veterans in distress or facing emergencies overseas, including natural disasters, accidents, medical emergencies and political unrest
- Coordinated with relevant authorities, embassies and local partners to facilitate emergency evacuations, repatriations and crisis intervention as necessary
- Consulted and collaborated with case management unit at Global Affairs Canada
- Conducted thorough assessments of individual cases, evaluating the nature and severity of the situation and determining appropriate courses of actions to address the needs and concerns of Canadian veterans and their families
- Advocated for the rights and interests of Canadian veterans ensuring that they receive fair treatment, access to legal representation and due process under local laws and international conventions
- Engaged with host governments, diplomatic representatives and relevant stakeholders to seek resolution to consular issues and facilitate the protection of Canadian veterans abroad.
Marketing and Executive Network Coordinator
Conference Board Of Canada
Ottawa, ON
04.2014 - 08.2015
- Promotion of CBOC's Business Executive Networks and conferences to various corporate, government, academic and not for profit organizations across Canada
- Conducted research and assisted in the collation of information for promotional literature
- Developed and maintained strong relationships with internal and external clients
- Lead the marketing and administrative duties for the National Council of Foundation Executives (NCOFE) and the Public Sector Executives Network (PSEN)
- Routinely traveled across Canada for execution of special events, conferences and meetings
Counsellor
Ottawa Community Immigrant Services Organization
Ottawa, ON
01.2013 - 02.2014
- Provided culturally sensitive and trauma informed individual and family counseling services for adults, youth and children experiencing a wide variety of issues arising from pre and post migration experiences.
- Conducted intake interviews, assessment of presenting problems, performed risk assessments and created collaborative treatment plans with realistic goals and measurable desired outcomes
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Delivered clinical interventions with a concentration in Post-Traumatic Stress Disorder (PTSD).
- Worked with victims of trauma including domestic/sexual violence, war and political persecution
- Provided individual career counseling and advising with international university students and students with disabilities
- Maintained accurate documentation of client interactions, assessments, and progress notes.
- Prepared reports for court hearings
- Ensured client care through collaboration with community service providers and appropriate supports
- Participated in case conferences and staff meetings
Education
Master of Education M.Ed - Counselling Psychology
University of Ottawa
Ottawa, ON07.2013
Bachelor of Arts - Social Sciences With Specialization in Psychology
University of Ottawa
Ottawa, ON04.2011
Skills
- Strong verbal and written communication
- Problem-Solving
- Case Management
- Strong organization and multitasking
- Conflict Resolution
- Cross functional teamwork
- Relationship Building
- Decision-Making
- Restorative engagement
- Client advocacy
- Documentation and reporting
- Research and analysis
Languages
English
Native or Bilingual
Affiliations
- Visible Minorities Employee Resource Group (VAC)
- Workplace Wellness Committee (VAC)
- Canadian Counselling and Psychotherapy Association (CCPA)
Timeline
Case Manager
Veterans Affairs Canada
02.2018 - Current
Foreign Countries Operations Case Manager
Veterans Affairs Canada
09.2015 - 02.2017
Marketing and Executive Network Coordinator
Conference Board Of Canada
04.2014 - 08.2015
Counsellor
Ottawa Community Immigrant Services Organization
01.2013 - 02.2014
Master of Education M.Ed - Counselling Psychology
University of Ottawa
Bachelor of Arts - Social Sciences With Specialization in Psychology
University of Ottawa