Batool Hussein
Ottawa,ON
Summary
A motivated, hardworking employee with great experience in customer service is prepared to join your team of professionals for many years to come. Experienced in administrative tasks such as data entry, filing, and managing correspondence. Handling multiple tasks effectively, and able to work with a team or independently. Very co-operative, honest, and willing to help others when needed. Being so dedicated and dependable, I believe I can provide accurate and efficient services to clients while delivering exceptional customer service.
Overview
24
24
years of professional experience
Work History
Client Service Professional
H&R Block
Ottawa, Ontario
01.2026 - Current
- Greeting and welcoming clients in a cheerful and professional manner immediately as they enter the tax office.
- Receiving and verifying clients ID and documents to assign the appropriate tax expert. in the system scheduler.
- Monitoring client flow and advising of the anticipated wait times.
- Answering the phone and providing callers with important information about the services and fees.
- Receiving and securing payments.
- Scheduling client appointments while maintaining confidential and sensitive files.
- Multitasking and working accurately during high peak tax season.
- Resolving client inquiries through effective communication and support.
- Conducting follow-up calls to ensure satisfactory resolution of customer issues.
Pharmacy Technician
Shoppers Drug Mart
Ottawa, ON
02.2007 - 12.2008
- Created new customer profiles, entered patient prescriptions
- Prepared medication labels with the right drugs to be dispensed
- Refilled medications, and processed cash register transactions
- Maintained a clean and organized pharmacy shelving and work areas
Pharmacy Technician (Volunteer)
Riverside Campus Of The Ottawa Hospital
Ottawa, ON
11.2006 - 12.2006
- Some responsibilities included preparing medications to be distributed to different hospital units
- Preparing sterile products
Pharmacy Technician (Volunteer)
PharmaPlus Drug Mart
Ottawa, ON
10.2006 - 11.2006
- Created customer profiles and updated information in pharmacy computer systems.
- Entered prescriptions, and prepared medications
Customer Service/Sales Clerk
Giant Tiger
Ottawa, ON
09.2003 - 01.2005
- Dealt directly with customers to complete their grocery shopping
- Worked at different store departments as well
- Earned good attendance record and built a reputation for being on time and ready to work
Keyboarding and Data Entry
AFLAK dot CA Web Advertising
Ottawa, ON
10.2002 - 04.2003
- Volunteered to assist with data entry
- Created special charts and tables for each customer and entered data into spreadsheets.
Education
Certificate - Fundamentals of Income Tax (Level 1)
H&R Block Tax Academy
09.2025 - 12.2025
Pharmacy Technician Diploma -
CDI College
Ottawa, ON.12-2006
High School Diploma -
Brookfield High School
Ottawa, ON.06-2003
Skills
- Developed great computer skills working on different types of software, Windows, Microsoft Office, Word processing, Spreadsheets, and Database
- Perfect interpersonal and Problem-Solving skills
- Organizational skills, multitasking and time management
- Excellent written and verbal skills in both English and Arabic
- Able to read and carry out instructions easily
- Detail-oriented
- Always following proper procedures and able to resolve customer issues
References
References will be available upon request
Timeline
Client Service Professional
H&R Block
01.2026 - Current
Certificate - Fundamentals of Income Tax (Level 1)
H&R Block Tax Academy
09.2025 - 12.2025
Pharmacy Technician
Shoppers Drug Mart
02.2007 - 12.2008
Pharmacy Technician (Volunteer)
Riverside Campus Of The Ottawa Hospital
11.2006 - 12.2006
Pharmacy Technician (Volunteer)
PharmaPlus Drug Mart
10.2006 - 11.2006
Customer Service/Sales Clerk
Giant Tiger
09.2003 - 01.2005
Keyboarding and Data Entry
AFLAK dot CA Web Advertising
10.2002 - 04.2003
High School Diploma -
Brookfield High School
Pharmacy Technician Diploma -
CDI College