Bath-Scheba NG Joseph
QC
Summary
I am an enthusiastic IT student currently pursuing a Bachelor's degree in Information Technology, and I will soon be graduating as a certified IT Support Technician. I am seeking a 4-week internship to fulfill my graduation requirements and to kickstart my career in the tech industry. Bilingual in French and English, I will be available to work full-time starting April 15th.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician Intern
Isothermic Industry
05.2024 - 06.2024
- Maintained up-to-date inventory records for all IT assets, allowing for efficient management and tracking of resources.
- Delivered training sessions to staff members on various technology topics, enhancing their proficiency in using tools effectively.
- Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.
- Collaborated with cross-functional teams to improve overall IT operations and user experience.
- Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
- Developed comprehensive documentation for IT systems and procedures, facilitating knowledge transfer and process standardization.
News Reporter/Content Writer
Www.unissonshaiti.com
01.2021 - 08.2023
- Uploaded breaking news and updates to organization's social media and website accounts.
- Enhanced live news coverage by providing real-time updates and analysis during significant events.
- Presented news by researching, developing and covering field news events.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for online media.
Education
Bachelor of Science - Information Technology
Ensign College
Salt-Lake City, Utah, USA04-2027
Professional Diploma - Technology Support
Centre De Formation Professionnelle Le Tremplin
Thetford-Mines, QC05-2025
Graduate Certificate - Project Management
Ensign College
Salt-Lake City, Utah, USA07-2022
Skills
- Technical writing
- Operating systems
- Hardware installation
- Application installations
- Operating system management
- Technical support
- Customer service
- Network support
- Software updating
- User training
- Helpdesk services
- Virtualization
Languages
English
Full Professional
French
Native or Bilingual
Certification
PC Pro Certification by Comptia , 04-2024
Linux+ Certification by Comptia, 10-2024
Technical Support Certificate by Ensign College, 07-2024
Technical Writing: Quick Start Guides by Linkedin, 02-25
Business Writing Principles by Linkedin, 02-25
Effective Listenning by Linkedin,02-25
Timeline
IT Technician Intern
Isothermic Industry
05.2024 - 06.2024
News Reporter/Content Writer
Www.unissonshaiti.com
01.2021 - 08.2023
Bachelor of Science - Information Technology
Ensign College
Professional Diploma - Technology Support
Centre De Formation Professionnelle Le Tremplin
Graduate Certificate - Project Management
Ensign College
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