Summary
Overview
Work History
Education
Skills
References
Availability
Languages
Timeline
Generic

Bassam Al - Swidan

London,Canada

Summary

Customer service-oriented and adaptable professional seeking to further develop my skills in a dynamic role. With experience across fast food and retail, including leadership roles at Chick-fil-A, Kluck-it, and Golden Royal Cafe, I bring strong multitasking abilities, time management, and adaptability. At Golden Royal Cafe, I managed day-to-day operations and supported the team to ensure a smooth, positive experience for customers. Known for my calm approach under pressure, quick decision-making, and ability to connect well with both customers and coworkers, I’m committed to providing excellent service and contributing to a welcoming, efficient team environment.

Overview

4
4
years of professional experience

Work History

Assistant Manager

GOLDEN RYOAL CAFE
London, Ontario
04.2024 - Current
  • Operations Management: Kept everything running smoothly at a busy shisha lounge, from food and drinks to shisha prep, making sure customers had a great experience.
  • Staff Supervision: Took on a leadership role by training and overseeing a small team, and could handle the lounge solo during the busiest times.
  • Customer Service: Created a friendly vibe, responded to customer needs right away, and kept the place clean and welcoming.
  • Cash Handling & Sales: Handled the register, made sure transactions were accurate, and boosted sales through and engaging with customers.

Back of the house Team Leader

Chick Fil-A
11.2023 - 01.2024
  • Work well under busy hours was never behind on anything
  • Worked on every single position
  • Won fastest learning employ working there
  • Always have time for availability anytime any day
  • Keeping everyone calm and help others get their task done on time

Back kitchen head leader

Kluck-it
04.2022 - 06.2022
  • Work well under pressure in a fast-paced environment
  • (Drive-thru, uber eats, front of store)
  • Helped deliver good quality food in a set period
  • Always keeping up with store updates and upcoming events
  • Developed great cleaning skills
  • Learned all the positions in my job but I was mostly on frying chicken

Retail Sales Associate

Ren's Pets Depot
Hyde Park
09.2020 - 12.2020
  • Help customer's find what they are looking for while still maintaining my assigned task
  • Maintained up-to-date product knowledge and information for any concerns
  • Set up new shelves and organized old ones
  • Always seeing track on expiry dates and sales

Education

High School Diploma -

St Patricks Adult School
London, ON
11.2024

Skills

  • Comfortable working with all kinds of customers and personalities, always aiming to meet their needs and keep them happy
  • Quick to adapt to my surroundings and make sure everyone around me feels at ease
  • Skilled multitasker—I can juggle different tasks and still stay focused on my main responsibilities
  • Efficient with my time, making sure I get things done without wasting a moment
  • Confident leader who can think on my feet, make fast decisions, and take control of any situation when needed

References

available upon request

Availability

Part-time/full-time (can work evening school and weekends)

Languages

Arabic
Professional
English
Professional

Timeline

Assistant Manager

GOLDEN RYOAL CAFE
04.2024 - Current

Back of the house Team Leader

Chick Fil-A
11.2023 - 01.2024

Back kitchen head leader

Kluck-it
04.2022 - 06.2022

Retail Sales Associate

Ren's Pets Depot
09.2020 - 12.2020

High School Diploma -

St Patricks Adult School

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Bassam Al - Swidan