Basmala Mustafa
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Flight Attendant
Porter Airlines
06.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to transport Canada regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Guest Service Agent
Sandman Hotel
02.2022 - 06.2023
- Greeted guests, handled their check-in and check-out procedures efficiently, and ensured a smooth & pleasant arrival & departure
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Managed front desk duties, including answering phone calls, responding to emails, and coordinating with other hotel departments
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
Sales Associate
Sport Chek
11.2020 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Demonstrated a comprehensive understanding of products/services, including features, benefits, and promotions, to provide accurate information and enhance the customer experience
Skills
- Customer Service
- Verbal Communication
- Adaptability & Flexibility
- Problem Solving
- Bilingual (English & Arabic)
- First Aid
Interests
- Volunteering
- Food banks Sports
- Badminton/Soccer
- Travelling
- Reading
- Learning New Languages
Timeline
Flight Attendant
Porter Airlines
06.2023 - Current
Guest Service Agent
Sandman Hotel
02.2022 - 06.2023
Sales Associate
Sport Chek
11.2020 - 12.2022
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