Basma Khalifah
Summary
Proven leader in customer service and public relations, with a track record of elevating customer satisfaction and loyalty at Blueberry Cosmetics. Skilled in workforce planning and team leadership, I excel in high-pressure environments, driving team performance and achieving significant results through strategic planning and effective communication. Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
25
25
years of professional experience
Work History
Customer Service Representative Manager
Blueberry Cosmetics
10.2021 - 02.2024
- Handled customer inquiries and suggestions respectfully and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Public Relations Manager
Al-Qabas Assurex (QA Visa)
05.2010 - 07.2017
- Planned and executed successful PR events ensuring positive exposure for the organization.
- Served as primary liaison between company management and external partners in joint ventures or copromotions.
- Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
- Managed internal, external, and crisis communications.
Shop Owner
Brands Clothes
01.1999 - 07.2006
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Education
No Degree - Social Service Worker And CSWA
Academy of Learning College
Calgary, AB07.2025
High School Diploma -
Lycée De Carthage
Tunis, Tunisia06.1980
Skills
- Workforce Planning
- Customer satisfaction measurement
- Skill Development
- Team coaching
- Product Knowledge
- Staff Monitoring
- Marketing
- Scheduling and Coordinating
- Team Leadership
- Human Resources Management
- Staff Management
- Teamwork and Collaboration
- Customer Service
Languages
French
Native or Bilingual
English
Full Professional
Arabic
Full Professional
Timeline
Customer Service Representative Manager
Blueberry Cosmetics
10.2021 - 02.2024
Public Relations Manager
Al-Qabas Assurex (QA Visa)
05.2010 - 07.2017
Shop Owner
Brands Clothes
01.1999 - 07.2006
No Degree - Social Service Worker And CSWA
Academy of Learning College
High School Diploma -
Lycée De Carthage
Similar Profiles
Janiyah ClerkJaniyah Clerk
Host at The Wild BlueberryHost at The Wild Blueberry
Sarah ChaputSarah Chaput
Teacher at Blueberry Express DaycareTeacher at Blueberry Express Daycare
Jeff ReishJeff Reish
General Manager at Blueberry PinesGeneral Manager at Blueberry Pines
Tycasha LenardTycasha Lenard
Customer Service Representative Manager at Domino's PizzaCustomer Service Representative Manager at Domino's Pizza
Taylar CalderonTaylar Calderon
Customer Service Representative Manager at Larry Martin State FarmCustomer Service Representative Manager at Larry Martin State Farm