Basma Elgreatly
Abbotsford,Canada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
15
15
years of professional experience
Work History
Public Relation Manager
Minds Crafts
01.2024 - Current
- Served as primary liaison between company management and external partners in joint ventures.
- Planned and executed successful PR events, ensuring positive exposure for the organization.
- Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
- Managed internal, external, and crisis communications.
Customer Service Manager
Banque Du Caire
01.2020 - 06.2024
- Ensures an exceptional customer experience by observing CSR staff, providing feed-back and modeling desired behaviors
- Coordinates customer onboarding and outreach calling activities with CSR staff
- Shares branch operational responsibilities with Branch Manager including certain required reviews and approvals in accordance with the Bank’s policies and procedures
- Assist in the planning and delivery of effective weekly branch meetings and morning warm ups
- Serves as branch leader on duty in absence of Branch Manager
- Provides consumer loans in accordance with Bank’s policies and procedures (May require real estate secured lending capabilities)
- Opens new consumer and business accounts and delivers related products/services
- Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures
- Capable of successfully performing all CSR duties
- Performs other branch duties as assigned.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Supervisor
Banque Du Caire
09.2016 - 10.2020
Customer Service Officer
Banque Du Caire
12.2010 - 09.2016
Market Researcher
Canadian Center for Green Development
09.2009 - 09.2010
- Recorded accurate respondents' answers during interviews for future reference.
- Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.
- Collaborated with cross-functional teams to ensure consistent messaging and branding across marketing materials.
- Met with supervisor to determine project scope, outline deliverables, or timelines and create action plan.
Education
MBA - Digital Transformation
University of Canada West
Vancouver, BC09.2026
Diploma of Financial Technology -
Hong Kong University
Egyptian Banking Institute
MBA -
Arab Academy for Banking and Financial Science
Bachelor -
Alexandria University
Skills
- Customer Care, Team Management, Time Management Marketing, Sales, Branding, Promotion, CRM software
- Time Management, Data Analysis, Business Development
- Business Proposals designing and editing, Public Relations
- Crisis Management
- Social Media Strategy
Personal Information
- Date of Birth: 08/19/1989
- Nationality: Egyptian
Languages
Arabic
English
Italian
Timeline
Public Relation Manager
Minds Crafts
01.2024 - Current
Customer Service Manager
Banque Du Caire
01.2020 - 06.2024
Customer Service Supervisor
Banque Du Caire
09.2016 - 10.2020
Customer Service Officer
Banque Du Caire
12.2010 - 09.2016
Market Researcher
Canadian Center for Green Development
09.2009 - 09.2010
MBA - Digital Transformation
University of Canada West
Diploma of Financial Technology -
Hong Kong University
Egyptian Banking Institute
MBA -
Arab Academy for Banking and Financial Science
Bachelor -
Alexandria University
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