Basma Ashour
Kitchener,Ontario
Summary
Experienced Esthetician specializing in facial treatments and lash application. Delivers personalized services that enhance client satisfaction and foster repeat business through strong communication and attention to detail. Results-driven esthetician with extensive experience in facial treatments and lash application. Recognized for exceptional communication skills and attention to detail, consistently enhancing client satisfaction and driving repeat business through personalized service.
Overview
5
5
years of professional experience
Work History
Esthtichian
Dr. Khuklood Murad
Waterloo, Ontario
12.2025 - Current
- Delivered personalized service to customers through face-to-face and phone interactions.
- Identified customer needs promptly, ensuring effective responses to inquiries.
- Achieved high customer satisfaction by implementing innovative solutions to resolve issues.
- Recognized by management for exceptional customer service performance.
- Prioritized tasks effectively to meet service goals efficiently.
- Collaborated with team members to achieve project objectives within deadlines.
- Proposed solutions that enhanced team performance and improved project outcomes.
- Utilized various software tools to streamline processes and optimize operational performance.
Business Owner, Manager & Esthetician
Basma Ashour
Sydney, Nova Scotia
11.2023 - 11.2025
- Promoted business on social media, boosting brand visibility and revenue growth.
- Engaged customers to identify needs and requirements effectively.
- Conducted personalized skincare consultations to assess skin type and desired outcomes.
- Delivered facial treatments, including cleansing, exfoliation, extractions, and massage.
- Ensured compliance with sanitation and sterilization standards per law and spa policies.
- Educated clients on skincare procedures and product usage for optimal satisfaction.
- Trained and supervised staff to enhance service delivery and team effectiveness.
- Streamlined systems to improve company quality and productivity.
Lash Technician & PMU Artist
Brian Ho
Sydney, Nova Scotia
05.2021 - 11.2023
- Applied lash extensions using precision techniques and high-quality adhesives.
- Facilitated client consultations to determine optimal lash types based on preferences.
- Designed tailored eyelash treatments reflecting individual guest needs.
- Educated clients on aftercare procedures to enhance natural eyelash health.
- Cultivated strong client relationships through personalized service and proactive follow-up.
- Demonstrated expertise in various false eyelash types including mink and silk.
- Adhered to safety protocols during application of chemical products.
- Consistently achieved or surpassed sales targets set by management.
Education
Diploma - Eyelash Enhancement Technician
CBBC Career College
Sydney, NS01-2022
Diploma - Esthetician
CBBC Career College
Sydney, NS06-2021
Diploma - Office Administration
NSCC
Sydney, NS06-2020
Certificate - Medical Terminology
Cape Breton University
Sydney11-2020
Diploma - Business Management
International Career School Canada
Montreal, QC12-2012
Diploma - Accounting And Computer Application
CompuCollege School of Business
Halifax, NS06-1997
Skills
- Facial treatments and skincare consultations
- Lash application
- Sanitation practices
- Equipment operation
- Time management
- Multitasking
- Customer relationship management
- Client relations
- Effective communication
- Calm under pressure
- Attention to detail
- Spa marketing
Timeline
Esthtichian
Dr. Khuklood Murad
12.2025 - Current
Business Owner, Manager & Esthetician
Basma Ashour
11.2023 - 11.2025
Lash Technician & PMU Artist
Brian Ho
05.2021 - 11.2023
Diploma - Eyelash Enhancement Technician
CBBC Career College
Diploma - Esthetician
CBBC Career College
Diploma - Office Administration
NSCC
Certificate - Medical Terminology
Cape Breton University
Diploma - Business Management
International Career School Canada
Diploma - Accounting And Computer Application
CompuCollege School of Business