Basirat Bisola Adebisi
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
8
8
years of professional experience
Work History
Customer Relationship Manager
Bisok Limited
04.2019 - 02.2023
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- .Managed department call volume of [50] calls per day and coordinated department schedules to maximize coverage during peak hours
Outbound Sales Call Center Agent
Global Tech Limited
01.2015 - 02.2019
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services, membership details, and purchase advantages.
- Made [70%] cold calls per day resulting in client base growth by [90]%
Education
Associate of Applied Science - Computer Science
Ogun State Institute of Technology
Nigeria09.2015
Skills
- Communications Strategies
- Confidential Records Management
- Creative Thinking
- Efficient Service
- Customer Service and Assistance
- Attention to Detail
- Collaborative Environments
- Problem solving
Timeline
Customer Relationship Manager
Bisok Limited
04.2019 - 02.2023
Outbound Sales Call Center Agent
Global Tech Limited
01.2015 - 02.2019
Associate of Applied Science - Computer Science
Ogun State Institute of Technology
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