Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Basirah Nasir

Windsor,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Spectrum
07.2019 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Diploma - Human Kinetics And Health Education

University of Lagos
Lagos Nigeria
07.2016

Skills

  • Staff Training
  • Credit Card Payment Processing
  • Business Development Understanding
  • Active Listening
  • Customer Relationship Management
  • Records Preparation
  • Problem-Solving Ability
  • Refund Processing
  • Call Center Operations
  • POS Systems Expertise
  • Administrative Support

Timeline

Customer Service Representative

Spectrum
07.2019 - 02.2023

Diploma - Human Kinetics And Health Education

University of Lagos
Basirah Nasir