Basirah Nasir
Windsor,ON
Summary
Adept Customer Service Representative with a proven track record at Spectrum, where I excelled in de-escalating complex issues, enhancing customer satisfaction significantly. Skilled in active listening and critical thinking, I adeptly balanced company interests with customer needs, demonstrating exceptional data entry abilities and a commitment to service excellence.
Overview
5
5
years of professional experience
Work History
Caregiver
Assisted Living Southwestern Ontario
Windsor, ON
08.2023 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
Spectrum
United States Of America
07.2019 - 02.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Human Kinetics And Health Education
University of Lagos
Nigeria 07.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Professional Working
Timeline
Caregiver
Assisted Living Southwestern Ontario
08.2023 - 02.2024
Customer Service Representative
Spectrum
07.2019 - 02.2023
Diploma - Human Kinetics And Health Education
University of Lagos