HIBA KOLLATHODI
Windsor
Summary
Professional with strong background in dental office operations, adept at managing patient schedules, handling billing and insurance processes, and ensuring smooth front-office workflow. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, with expertise in customer service, appointment coordination, and administrative tasks.
Overview
10
10
years of professional experience
Work History
Dental Front Office Receptionist
ADVANCE URGENT DENTAL CARE
03.2022 - 05.2023
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
Dental Receptionist
DOHA DENTAL CLINIC
05.2019 - 11.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Managed patient billing processes for timely, accurate payments.
Dentist
M.A DENTAL CARE
05.2013 - 07.2018
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Completed consultations with patients for treatment plan.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
- Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
- Administered care in emergency situations to treat tooth injuries.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Defined and enforced dental office policies and procedures.
Education
Bachelor of Science - DENTAL SURGERY
MADHA DENTAL COLLEGE AND HOSPITAL
CHENNAI, TAMILNADU, INDIA03-2013
Skills
- Good communication
- Billing procedures
- Office supply management
- File management
- Dental terminology
- Patient scheduling
- Document preparation
- Follow-up skills
- Appointment confirmation
- Insurance billing
- Punctual and reliable
Languages
English
Full Professional
Hindi
Limited Working
Malayalam
Native or Bilingual
Timeline
Dental Front Office Receptionist
ADVANCE URGENT DENTAL CARE
03.2022 - 05.2023
Dental Receptionist
DOHA DENTAL CLINIC
05.2019 - 11.2021
Dentist
M.A DENTAL CARE
05.2013 - 07.2018
Bachelor of Science - DENTAL SURGERY
MADHA DENTAL COLLEGE AND HOSPITAL
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