Wilondja Basilwango
Winnipeg,MB
Summary
Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Food Delivery Driver
Uber Eats
09.2023 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed strong relationships with restaurant partners to promote seamless order pickups and drop offs.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Maintained positive relationships with customers to promote continued business opportunities.
- Processed payments, made change, and provided receipts.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Food Delivery Driver
Domino's Pizza
08.2017 - 06.2019
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
Education
Hair Stylist
Aveda Institute
Winnipeg, MB10.2024
High School Diploma -
Daniel McIntyre Collegiate Institute
Winnipeg, MB01.2013
Skills
- Problem-Solving
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Safe Driving
- Dedicated Team Player
- Flexible Schedule
- GPS Navigation
- Delivery confirmations
- Payment Collection
- Professional Appearance
- Payment handling
Languages
English
Full Professional
Swahili
Native or Bilingual
French
Limited Working
Timeline
Food Delivery Driver
Uber Eats
09.2023 - Current
Food Delivery Driver
Domino's Pizza
08.2017 - 06.2019
Hair Stylist
Aveda Institute
High School Diploma -
Daniel McIntyre Collegiate Institute
Similar Profiles
Shanaya PaesShanaya Paes
Driver at Uber / Uber Eats/ Lyft / Instacart / SparkDriver at Uber / Uber Eats/ Lyft / Instacart / Spark
JB LoftisJB Loftis
Driver/Courier Contractor at Uber and Uber EatsDriver/Courier Contractor at Uber and Uber Eats
Jurnee SalazarJurnee Salazar
Driver at Uber Eats Uber DriverDriver at Uber Eats Uber Driver