Basilio Tan
Anaheim
Summary
Dynamic Medical Scheduler with proven expertise at Fresenius Medical Care, excelling in appointment coordination and patient scheduling. Recognized for enhancing communication between patients and healthcare providers while ensuring HIPAA compliance. Demonstrated strong attention to detail and effective multitasking, contributing to a positive work environment and improved patient care outcomes.
Overview
17
17
years of professional experience
Work History
Medical Scheduler
Fresenius Medical Care
08.2022 - 04.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff, including dispatching nurses that are on duty during my shift to perform various forms of dialysis and apheresis procedures at various hospitals that Fresenius Medical Care is contracted with.
- Contributed to a positive work environment through effective communication and teamwork among administrative & medical staff members, different hospitals & locations within the our company's network.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Maintained accurate patient records for proper tracking of patient history and treatment using M/S Excel & various propriety company computer-based apps & tools.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Tailored scheduling protocols to accommodate and prioritize the level of medical attention needed from routine to STAT which is the most urgent.
- Ensured compliance with healthcare regulations by meticulously maintaining patient records and confidentiality.
Corporate Trainer
L.A. Carpet
03.2008 - 11.2019
- After onboarding and new-hire indoctrination, conducted evaluations and observed employee performance to identify areas where they needed training & continued improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Created training programs and instructional materials to further educate personnel in home improvement areas that our company was involved in such as carpet, different types of flooring, plus kitchen & bath remodels.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives for our consultants to attain their productivity & income goals.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success during their employment with us in our industry.
Education
No Degree - English
City College of San Francisco
San Francisco, CAGED -
Mission High School
San Francisco, CA03-1972
Skills
- Appointment coordination
- Patient scheduling
- Accurate data entry
- Timely follow-up communication
- Effective schedule coordination
- Database optimization
- Customer service
- Analytical problem-solving
- Strong attention to detail
- Effective multitasking
- Excellent communication
- HIPAA compliance
- Consistent reliability
Timeline
Medical Scheduler
Fresenius Medical Care
08.2022 - 04.2025
Corporate Trainer
L.A. Carpet
03.2008 - 11.2019
No Degree - English
City College of San Francisco
GED -
Mission High School
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