Basilia Konde
San Jose
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Willing to work in all facets of operations with attention to detail and presentation. Manage high volume workload within a deadline-driven environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Customer Experience Motivational Team Leadership Outstanding Interpersonal and Communication Skills Fluent in English,French and two African languages [Jula & Mooré]
Overview
14
14
years of professional experience
Work History
Store Director
Saks OFF 5TH
04.2024 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Store Manager
White House Black Market
06.2023 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager
Amour Vert
12.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Assisted in budget preparation, ensuring alignment with financial goals.
Manager
Bobbi Brown Cosmetics
02.2022 - 12.2022
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Managed inventory to ensure adequate stock levels and timely replenishment.
Sales Associate Denim Collections
Neiman Marcus
01.2018 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Volunteer Translator/ Consultant
African Family Film Foundation
09.2010 - 10.2016
- Translated film from Jula to English.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Reviewed final work to spot and correct errors.
- Fostered deeper appreciation of cultural nuances among targeted audiences.
Education
Santa Monica College -
Santa Monica College
Santa Monica, CA01.2015
High School Diploma -
Golden Valley High School
Valencia, CA05.2012
Skills
- Microsoft
- Vendor relationship development
- Brand awareness
- Strategic planning
- Retail management
- Marketing, advertising and promotions
- Goals and performance
- Operational efficiency
- Team building and leadership
- Sales expertise
- Project management
- Customer service
Languages
French
Jula
English
Timeline
Store Director
Saks OFF 5TH
04.2024 - Current
Store Manager
White House Black Market
06.2023 - 04.2024
Assistant Manager
Amour Vert
12.2022 - 06.2023
Manager
Bobbi Brown Cosmetics
02.2022 - 12.2022
Sales Associate Denim Collections
Neiman Marcus
01.2018 - 09.2021
Volunteer Translator/ Consultant
African Family Film Foundation
09.2010 - 10.2016
High School Diploma -
Golden Valley High School
Santa Monica College -
Santa Monica College
Similar Profiles
YATNAIRA RIVERA RAMíREZYATNAIRA RIVERA RAMíREZ
HR Generalist at Saks Global- Saks Off 5th PADC DistributionHR Generalist at Saks Global- Saks Off 5th PADC Distribution
Kaylin ParkerKaylin Parker
Sales Associate at Saks OFF 5THSales Associate at Saks OFF 5TH
Iryna SyskoIryna Sysko
Sr. Manager of Measurement, Test & Learn at Saks OFF 5THSr. Manager of Measurement, Test & Learn at Saks OFF 5TH
Tyler GregoireTyler Gregoire
Area Asset Protection Manager at Saks Off 5thArea Asset Protection Manager at Saks Off 5th
Marilyn MelendezMarilyn Melendez
Customer Support Agent at SingWell USACustomer Support Agent at SingWell USA