Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Basil Sealy

Courtice,ON

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

High-energy sales leader with proven relationship-

building skills and significant background working with Property Management, Healthcare, & Hospitality clients..

Overview

28
28
years of professional experience

Work History

Sr. Account Manager

Grainger Canada
09.2022 - 10.2023
  • Develop and maintain relationships with key accounts specifically CPKC Rail and CN Rail, to ensure customer satisfaction
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Analyze client data and identify opportunities for growth and maintain productive relationships with customers and internal partners
  • Act as main point of contact in matters relating to client concerns and needs
  • Develop successful customer relationships and quickly resolve service requests to increase sales
  • Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Kept detailed records of daily activities through online customer database.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consulted with businesses to supply accurate product and service information.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

Strategic National Account Manger

HD Supply/Home Depot
11.2000 - 04.2022


  • Strategically plan customer visits to cultivate relationships, perform quarterly business reviews, present innovative products and programs
  • Collaborating internally with various departments to communicate the customer needs, account plans, pricing, and assist team in proving the correct solution for the customer
  • Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
  • Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.

Sales Representative

Sico
05.1996 - 10.2000
  • Developed relationships with painting contractors for new construction projects (hi-rise buildings, industrial & commercial properties)
  • Identified customer needs to deliver relevant product solutions and promotions to achieve target budgets
  • Adhered to company initiatives and achieved established goals
  • Developed key customer relationships to increase sales and corporate revenue
  • Interacted with customers face to face on a daily basis to understand particular needs and identify the correct for the application.

Education

Certificate in Logistics And Supply Chain Management -

University of Waterloo
Waterloo, ON
06.2018

Business Management Studies (BMS Certificate) -

Master Class Management
01.2015

Accounting(Certificate) -

London School of Business
Toronto, ON
06.1985

High School Diploma -

Cedarbrae Collegiate Institute
Scarborough, ON
06.1978

Skills

  • Relationship Building
  • Customer Service
  • Customer Satisfaction
  • Community Involvement
  • Experience with AODA Regulations and have worked with Disabled

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Promoted to [National Account Manager(Hospitality 2004] due to consistent year over year sales growth and profitability.
  • Promoted to National Account Manager Multi-Family Housing & Healthcare 2010
  • Recognized as one of the top Employees of [2007)for outstanding performance and team contributions.
  • Earned Lighting Certification through Maxlite program 2014

Languages

English
Native or Bilingual

Timeline

Sr. Account Manager

Grainger Canada
09.2022 - 10.2023

Strategic National Account Manger

HD Supply/Home Depot
11.2000 - 04.2022

Sales Representative

Sico
05.1996 - 10.2000

Certificate in Logistics And Supply Chain Management -

University of Waterloo

Business Management Studies (BMS Certificate) -

Master Class Management

Accounting(Certificate) -

London School of Business

High School Diploma -

Cedarbrae Collegiate Institute

Similar Profiles

CREATE PROFILE
Basil Sealy