Basil Saju
Thornhill,ON
Summary
Results-driven professional with a solid foundation in business and project management, complemented by a strong financial acumen. Known for consistently delivering exceptional customer service and adept at building rapport with clients. Eager to leverage my diverse skill set in a role that aligns with providing comprehensive financial planning and advice, fostering long-term client relationships, and team success
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Boston Pizza
11.2023 - Current
- Enhanced guest satisfaction by consistently exceeding dining expectations and delivering a superior customer experience.
- Maintained a positive attitude and professional demeanor, even in high-pressure situations.
- Proactively resolved issues and addressed concerns, ensuring a seamless dining experience.
- Demonstrated exceptional communication skills for interaction with guests and team members.
- Mentored and trained new servers, fostering a collaborative and skilled team environment.
- Achieved recognition for upselling techniques and building strong rapport with guests to create a welcoming atmosphere
Solution Manager (corporate trading)
IIHT
05.2020 - 03.2021
- Handling end to end training delivery from sourcing the relevant trainers till completion of training program, within the given TAT on various technologies for top IT companies across the globe
- Negotiating with clients and trainers to achieve maximum profit
- Creating purchase order and finalizing the transaction.
Customer Service Representative
Concentrix
07.2019 - 04.2020
- Address inquiries and resolve issues professionally
- Provide accurate information about products or services
- Maintain records of interactions
- Analyze and resolve customer concerns
- Communicate effectively and collaborate with teams.
Education
Graduate Certificate- Project Management -
Centennial College
Toronto, CA08.2023
Graduate Certificate- Global Business Management -
Conestoga college
Kitchener, CA12.2022
Bachelors in Commerce(Finance Specialization) -
Kristu Jayanthi College
Karnataka, India06.2019
Skills
- Proficient in Microsoft Office
- Google Docs/Sheets
- Microsoft Project
- Accounting
- Persistent problem solver
- Strong attention to details
- Effective communication & interpersonal skills
- Effective Persuasion skills
- High level of accuracy
- Excellent communication
- Finance
- Mutual Funds
Languages
English
Full Professional
Certification
License from the Investment Funds Institute Of Canada.(IFIC)
Accomplishments
Employee OF the year(Boston Pizza)
Employee of the month(multiple times, Concentrix
Timeline
Server
Boston Pizza
11.2023 - Current
Solution Manager (corporate trading)
IIHT
05.2020 - 03.2021
Customer Service Representative
Concentrix
07.2019 - 04.2020
Graduate Certificate- Project Management -
Centennial College
Graduate Certificate- Global Business Management -
Conestoga college
Bachelors in Commerce(Finance Specialization) -
Kristu Jayanthi College
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