Basil Joy
Sales & Marketing
Niagara Falls
Summary
Results-oriented sales manager with over 16 years of experience driving revenue growth and leading high-performing teams. Proven track record in developing strategic sales initiatives that consistently exceed targets and enhance market share. Exceptional relationship builder with strong negotiation skills, dedicated to delivering tailored solutions that meet client needs. Adept at analyzing market trends and implementing performance metrics to optimize sales processes. Committed to fostering a culture of excellence and integrity while mentoring team members for continuous improvement.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Regional Manager
OSL Retail Services
6 2023 - Current
- Oversee revenue management for rural business clients across five provinces, achieving an annual turnover of CAD 22 million
- Standardize business practices regionally to develop, implement, and monitor key performance indicators (KPIs)
- Uphold top-tier quality standards rooted in integrity and ethics
- Coach and mentor five Field Managers in daily operations to reach business objectives
- Collaborate with Bell's Senior Vendor Manager to formulate and execute nationwide strategies
- Provide regular operational feedback to senior management and clients.
Field Manager
OSL Retail Services
12.2021 - 6 2023
- Execute strategies and achieve sales targets for the team
- Manage a team of over 15 Neighbourhood Field Representatives in Ontario and Manitoba
- Spend significant time in the field mentoring representatives, including monthly travel to Manitoba
- Organize and lead regular motivational team meetings
- Manage weekly schedules, payroll, and vacation requests, addressing employee inquiries on related matters
- Collaborate with cross-functional teams for successful program execution, including travel and hotel bookings
- Provide weekly sales performance reports and ensure project deadlines are met
- Gather and relay feedback on competitive activities, pricing, and product acceptance
- Support recruitment and onboarding of new team members, along with in-field training.
Assistant Field Manager
OSL Retail Services
10.2019 - 12.2021
- Maintain top performance sales results
- Facilitate team meetings in collaboration with the Field Sales Manager
- Conduct in-field meetings to effectively communicate and achieve team objectives
- Offer weekly coaching and support to peers, submitting two coaching logs each week
- Participate in weekly coaching calls with the Sales Manager and Regional Team Lead
- Engage in quarterly developmental summits for the Field Sales Leadership certification program.
Neighbourhood Marketing Representative
OSL Retail Services
07.2019 - 09.2019
- Drive sales in residential areas across Ontario from a lead list
- Identify customer needs and develop tailored solutions
- Collaborate with the sales team to strategize and track goals.
Worldwide Account Executive
Federal Express, FedEx
06.2018 - 05.2019
- Accelerate revenue growth and enhance customer retention through strategic account management and effective client engagement.
- Facilitate negotiations and coordinate complex decision-making processes to capture new business opportunities.
- Prepare and lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with global accounts, developing projections for upcoming quarters.
- Conduct comprehensive market analysis to identify trends and opportunities for account expansion and service enhancement.
- Collaborate with cross-functional teams, including marketing, product development, and operations, to deliver customized solutions that meet client needs.
- Monitor account performance metrics, providing regular updates to senior management and adjusting strategies as needed to ensure targets are met..
- Identify and mitigate risks associated with account management, ensuring proactive solutions are in place.
Key Account Manager (Global Sales)
TNT Express Worldwide
12.2013 - 05.2018
- Acquire and retain global accounts in western and southern India, managing a client base worth €1.5 million
- Enhance profitability through upselling and cross-selling
- Deliver presentations on customer insights, pipeline management, and competition analysis.
Territory Manager - Sales and Service
TNT Express Worldwide
07.2011 - 12.2013
- Manage customers in the South Bombay region, handling a base of €400,000
- Attract new clients by leveraging offerings from FedEx, UPS, and DHL to provide tailored TNT solutions.
Education
Masters in Marketing Management -
University of Mumbai
01.2011 - 01.2014
Bachelor of Management Studies (Marketing) - undefined
University of Mumbai
01.2005 - 01.2008
Post Graduate Diploma in Supply Chain Management - undefined
Welinkar Institute of Management Studies, Mumbai
01.2012 - 01.2013
Skills
Sales and marketing strategies
Operational management
Business development and planning
Performance Management
Sales Planning
Vendor Management
Human Resources Management
Strategic Planning
Staff Training and Development
International relations
Sales Forecasts
Team Leadership
References
References available upon request.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Field Manager
OSL Retail Services
12.2021 - 6 2023
Assistant Field Manager
OSL Retail Services
10.2019 - 12.2021
Neighbourhood Marketing Representative
OSL Retail Services
07.2019 - 09.2019
Worldwide Account Executive
Federal Express, FedEx
06.2018 - 05.2019
Key Account Manager (Global Sales)
TNT Express Worldwide
12.2013 - 05.2018
Post Graduate Diploma in Supply Chain Management - undefined
Welinkar Institute of Management Studies, Mumbai
01.2012 - 01.2013
Territory Manager - Sales and Service
TNT Express Worldwide
07.2011 - 12.2013
Masters in Marketing Management -
University of Mumbai
01.2011 - 01.2014
Bachelor of Management Studies (Marketing) - undefined
University of Mumbai
01.2005 - 01.2008
Regional Manager
OSL Retail Services
6 2023 - Current
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