BASIL GEORGE
Calgary
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Enterprise Mobility
08.2022 - Current
- Understand and assess customer needs to recommend appropriate solutions tailored to their individual requirements.
- Maintain discretion when handling confidential customer information, ensuring privacy and compliance with data protection regulations.
- Process financial transactions accurately and efficiently, ensuring customer identification verification by checking IDs.
- Respond to customer inquiries and resolve concerns promptly using standard procedures, while escalating complex or non-standard issues to higher management when necessary.
- Meet and exceed assigned business goals and objectives by promoting business products and services, driving customer satisfaction and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Complete business processes in a timely and accurate manner, ensuring minimal errors and adherence to regulatory requirements.
- Responded to customer requests for products, services, and company information.
- Deliver high-quality customer experiences through attentive service, building customer trust and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identify and recommend opportunities for operational improvements to enhance efficiency and service quality.
- Support team collaboration by contributing to a positive work environment and sharing insights for continuous process enhancement.
Customer Service Representative
Chatr Mobile
02.2018 - 07.2022
- Provide outstanding customer service by addressing customer inquiries, offering product information, and helping with mobile device selection based on customer needs and preferences.
- Confirm customer identity through appropriate methods to ensure secure transactions and protect against fraud.
- Accurately process cash transactions, including receiving payments, providing change, and ensuring proper cash drawer reconciliation at the end of shifts.
- Assist with store organization, including inventory management, product displays, and maintaining cleanliness to ensure a pleasant shopping environment for customers.
- Ensure all daily tasks and responsibilities, including opening/closing the store, completing transactions, and managing inventory, are completed in a timely and efficient manner.
- Address customer complaints or concerns, offering appropriate solutions while maintaining a professional and calm demeanor.
- Work closely with team members and store management to achieve sales goals, improve customer service quality, and ensure smooth daily operations.
- Assist customers with basic troubleshooting of mobile devices, including connectivity issues, software problems, and device setup.
- Monitor stock levels, conduct regular inventory checks, and report any low-stock or out-of-stock items to ensure the store remains well-stocked.
- Adhere to company and security protocols to safeguard against theft and fraud, ensuring customer and store assets are protected at all times.
Cashier
Anoop Automobiles Private Limited
08.2014 - 01.2018
- Accurately and efficiently process customer purchases using cash registers or point-of-sale (POS) systems, including cash, credit, and debit payments.
- Provide friendly and professional customer service by greeting customers, answering questions, and addressing concerns or issues promptly and courteously.
- Receive payments, provide correct change, and balance cash drawer at the end of each shift to ensure accurate cash handling and minimize discrepancies.
- Scan items quickly and accurately, ensuring correct pricing and itemization during checkout.
- Reconcile cash drawers at the end of each shift, verifying that the total cash matches the POS system's records, and report any discrepancies to the supervisor.
- Stay up-to-date on the store’s product offerings, promotions, and pricing to provide accurate information to customers.
- Welcomed customers and helped determine their needs.
- Assist floor staff as needed by answering questions, providing product information, and supporting the smooth flow of customers through the store.
- Accept and process various forms of payment, including coupons, gift cards, and vouchers, according to store policies.
- Process returns and exchanges following company policies and ensuring customer satisfaction with the process.
- Assist in maintaining inventory by reporting low-stock items and ensuring proper product placement.
Education
MBA - System Administration, Marketing,Accounting
Bharathiar University
Tamilnadu India06-2014
Bachelor of Science - Computer And Information Systems
Mahatma Gandhi University
Kerala, India04-2012
Skills
- Customer service
- Cash handling
- Transaction processing
- Product knowledge
- Data entry
- Basic Troubleshooting
- Point of sale systems
- Inventory management
- Data protection
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Professional Working
Hindi
Limited Working
Timeline
Customer Service Representative
Enterprise Mobility
08.2022 - Current
Customer Service Representative
Chatr Mobile
02.2018 - 07.2022
Cashier
Anoop Automobiles Private Limited
08.2014 - 01.2018
MBA - System Administration, Marketing,Accounting
Bharathiar University
Bachelor of Science - Computer And Information Systems
Mahatma Gandhi University
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