Basil Faris
Multilingual Business Innovator & Customer Service Specialist
Wolfville,NS
Summary
Adept at enhancing customer engagement and satisfaction, I leveraged multilingual communication skills and technical proficiency in various roles across Turkey, Palestine, Jordan, Italy, and the US. My background spans diverse roles, from retail management and customer service to event coordination and educational support, underlining my adaptability and keen attention to detail. As a Professor Assistant at Acadia University, I bring advanced teaching skills and a commitment to academic excellence. My experience working with renowned brands and in diverse cultural settings has honed my ability to provide exceptional service and support. I am goal-oriented, aiming to advance organizational objectives, improve service quality, and foster inclusive environments. With expertise in managing customer relations, developing instructional plans, and organizing events, I consistently achieve high standards and drive positive outcomes.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Professor Assistant
Acadia University
05.2024 - Current
- Assisted with financial research projects, including finding and allocating relevant documents and data.
- Prepared comprehensive financial tables and reports for academic publications and presentations.
- Conducted data analysis and dedicated tax-related tasks, ensuring accurate financial information.
- Assisted in the preparation and review of financial statements and budgets.
- Developed financial models and forecasts to support academic research.
- Organized and maintained financial documents and databases for easy access and retrieval.
- Provided administrative support for financial research, including scheduling meetings and coordinating project timelines.
Social Media Assistant
Social Media Inc.
01.2023 - 04.2024
- Maintained the company's online social presence and created branded communications for social media campaigns.
- Created engaging content to keep social media channels updated and on-brand.
- Managed Facebook, Instagram, and Twitter content to ensure consistent brand messaging.
- Partnered with influencers for promotional collaborations, resulting in greater brand exposure.
- Assisted in organizing events such as webinars or live chats to engage directly with customers and prospects online.
- Monitored KPIs and analyzed performance reports to determine future directions for social media strategies.
- Shared feedback from digital communities to allow for continuous improvement of product lines.
- Conducted regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
- Increased brand visibility by developing and implementing targeted social media campaigns.
- Elevated the user experience by responding to comments, messages, and inquiries promptly and professionally.
Optician Assistant
Vision Health Specialists
01.2022 - 12.2022
- Facilitated smooth communication between opticians, optometrists, and administrative staff by promptly relaying important information regarding patient care.
- Assisted patients with proper lens care and maintenance, prolonging the life of their eyewear products.
- Contributed to practice growth through active participation in promotional events and community outreach initiatives.
- Performed inventory management tasks, including ordering supplies and tracking stock levels to minimize shortages.
- Provided exceptional customer service, addressing concerns and answering questions to ensure patient satisfaction.
- Maintained a well-organized work environment to optimize productivity during busy hours.
- Collaborated with opticians to ensure accurate prescription orders, resulting in fewer errors and returns.
Retail Associate
Lacoste and Other Brands
02.2021 - 11.2021
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Helped customers complete purchases, locate items, and join reward programs.
- Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
Multilingual Customer Service Representative
Global Support
01.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided primary customer support to internal and external customers.
Online Retailer
Istanbul Health Solutions
01.2020 - 12.2020
- Overhauled email marketing strategy by segmenting audience lists and personalizing content based on browsing behavior, leading to higher open rates and clickthroughs.
- Streamlined order processing for faster delivery times, resulting in increased repeat business and positive customer feedback.
- Managed inventory levels effectively to minimize costs while ensuring product availability for customers at all times.
- Partnered with influencers within the niche market space to expand brand reach and generate a surge in new customer acquisitions.
- Conducted regular competitor analysis to stay informed of industry trends and proactively adjust strategies as needed for continued growth.
- Utilized social media platforms to engage with customers and promote new products, driving brand awareness within target demographics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through email, live chat, and social media platforms.
- Resolve customer disputes courteously to enhance customer satisfaction.
Customer Service Representative
Amman Retail Group
01.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
Event Planning Intern
EventsRUs
02.2018 - 11.2018
- Consistently met exceeded client expectations terms professionalism attention detail prompt communication overall customer satisfaction.
- Assisted in creating promotional materials that effectively communicated event details and attracted target audiences.
- Collaborated with vendors to ensure timely delivery of materials and services, contributing to successful events.
- Maintained detailed records of all aspects of each event project, enabling accurate reporting on outcomes and facilitating future planning efforts.
- Assisted in budget management, resulting in cost-effective events without sacrificing quality.
- Managed social media accounts during events, fostering real-time engagement and interaction with attendees.
- Coordinated logistics for various event elements, ensuring seamless execution and guest satisfaction.
Sales Associate
Visionary Optics
07.2017 - 12.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Community Development Volunteer
Gaza Community Outreach
04.2016 - 12.2016
- Enhanced community engagement by organizing and implementing various outreach programs.
- Empowered marginalized groups by facilitating inclusive planning processes that considered diverse perspectives and needs.
- Mentored new volunteers, providing guidance on best practices for effective community engagement strategies.
- Supported small business owners through education on financial management principles, contributing to economic growth within the community.
- Organized successful fundraising events to support ongoing programs, raising awareness about important local causes.
- Promoted environmental sustainability through educational workshops on topics such as recycling practices or energy conservation measures.
- Collaborated with government agencies to ensure compliance with regulations while advancing critical community projects.
- Created safe spaces for youth engagement by organizing afterschool programs and mentorship opportunities, contributing to a healthier community dynamic.
Junior Retail Assistant
Italian Goods Market
01.2015 - 12.2015
- Increased average transaction value through offering add-on items at checkout.
- Boosted customer satisfaction by providing tailored product recommendations and excellent service.
- Handled merchandise returns efficiently while adhering to company policies and maintaining customer satisfaction.
- Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
Education
BBA - Business Administration
Acadia University
Wolfville, NS 08.2023 - Current
Bachelor of Economics - Economics And Finance
Istanbul Gelisim University
Istanbul, Turkey 12.2021 - 12.2022
High School Diploma -
Alfanar International High School
Istanbul, Turkey 08.2019 - 07.2020
High School Diploma -
McAnally High School ,Diploma (SAT II)
California, USA 01.2018 - 09.2018
High School Diploma -
United States High School (SAT1)
Charleston, South Carolina, USA 03.2017 - 11.2017
Skills
Customer Service Excellence
Multilingual Communication (English, Arabic, Turkish, French)
Retail Management
Technical Proficiency (Microsoft Office, POS systems)
Team Collaboration
Problem-Solving Skills
Marketing and Social Media
Event Coordination
Adaptability and Flexibility
Attention to Detail
Interpersonal Skills
Educational Support
Sales and Product Knowledge Team Leadership
Course Planning
Critical Thinking
Powerpoint Presentations
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Full Professional
French
Professional Working
Italian
Professional Working
Timeline
Professor Assistant
Acadia University
05.2024 - Current
BBA - Business Administration
Acadia University
08.2023 - Current
Social Media Assistant
Social Media Inc.
01.2023 - 04.2024
Optician Assistant
Vision Health Specialists
01.2022 - 12.2022
Bachelor of Economics - Economics And Finance
Istanbul Gelisim University
12.2021 - 12.2022
Retail Associate
Lacoste and Other Brands
02.2021 - 11.2021
Multilingual Customer Service Representative
Global Support
01.2020 - 01.2021
Online Retailer
Istanbul Health Solutions
01.2020 - 12.2020
High School Diploma -
Alfanar International High School
08.2019 - 07.2020
Customer Service Representative
Amman Retail Group
01.2019 - 12.2019
Event Planning Intern
EventsRUs
02.2018 - 11.2018
High School Diploma -
McAnally High School ,Diploma (SAT II)
01.2018 - 09.2018
Sales Associate
Visionary Optics
07.2017 - 12.2017
High School Diploma -
United States High School (SAT1)
03.2017 - 11.2017
Community Development Volunteer
Gaza Community Outreach
04.2016 - 12.2016
Junior Retail Assistant
Italian Goods Market
01.2015 - 12.2015