BASIL CHALAKKAL ALIAS
Regina
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Cineplex
01.2025 - Current
- Assist customers with ticket purchases, food orders, and theatre directions.
- Resolve guest concerns or escalate issues to management as needed.
- Prepare and serve snacks, popcorn, drinks, and other concession items.
- Handle cash, debit, and credit transactions at concession stands.
- Follow food safety and cleanliness standards at all times.
- Operate box office systems to sell and scan tickets.
- Clean theatres between showtime (sweep floors, pick up garbage, wipe seats).
- Maintain cleanliness in lobby, washrooms, and concession areas.
- Cooperate with team members and management to ensure smooth theatre operations.
Supervisor
Boston Pizza
02.2024 - Current
- Oversee daily operations of the restaurant, ensuring exceptional customer service and adherence to company standards for quality and cleanliness in both front-of-house and kitchen environments.
- Schedule staff shifts and prepare payroll, ensuring accurate and timely processing of employee hours to maintain operational efficiency and compliance with labor regulations.
- Assist in managing inventory, ordering supplies, and controlling costs.
- Supervise and train a team of 8 staff members, including servers, kitchen staff, and hosts, fostering teamwork and a positive work atmosphere.
- Manage kitchen operations, including food preparation, cooking, and presentation, to ensure high-quality dishes are served in a timely manner.
- Delivered exceptional customer service in fast-paced environments consistently resolving guest concerns with professionalism and empathy.
- Familiar with safety protocols from experience in leadership roles, able to recognize and report hazards or operational risks promptly.
Associate
No Frills
03.2023 - 12.2023
- Greet customers in a friendly and professional manner.
- Assist customers in locating products.
- Operate the cash register and handle cash, debit, or credit transactions.
- Restock shelves and displays with products.
- Check for expired or damaged items and remove them from shelves.
- Follow food safety and hygiene guidelines.
- Work collaboratively with other team members and supervisors.
- Rotate stock (FIFO – first in, first out).
- Support in other departments as needed (e.g., produce, dairy, bakery).
Customer Service Associate( Barista )
Starbucks
12.2022 - 12.2023
- Greet guests warmly, take orders, offer product recommendations, and ensure a positive experience for every customer.
- Craft high-quality drinks and snacks exactly to Starbucks standards, using tools like espresso machines and following recipes carefully
- Operate the register, accept payments, and keep accurate cash balancing.
- Address customer concerns professionally, and efficiently resolve issues such as wrong orders or payment errors
- Follow all food safety, sanitation, and service policies consistently.
- Participate in initial and ongoing training sessions. Experienced partners may help coach new team members.
Education
PG Diploma - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
01-2022
Masters in Business Administration - Accounting And Finance
Bharathiar University
06-2021
Skills
- Customer Service & Communication
- Problem-solving
- Workload management
- Point-of-Sale (POS) System Knowledge
- Client Onboarding & Compliance
- Team Leadership & Supervision
- Team motivation
- Time management
- Multitasking and organization
- Cash handling
- Inventory restocking
LANGUAGES
English
Full Professional
Certification
- Data Visualization and dashboard with excel and cognos - IBM
- Data Analytics - IBM
- Advance MS EXCEL
- Food safety
- Serve it right
- Cpr and First aid
Timeline
Crew Member
Cineplex
01.2025 - Current
Supervisor
Boston Pizza
02.2024 - Current
Associate
No Frills
03.2023 - 12.2023
Customer Service Associate( Barista )
Starbucks
12.2022 - 12.2023
PG Diploma - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Masters in Business Administration - Accounting And Finance
Bharathiar University
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