BASIL CHALAKKAL ALIAS
Regina
Summary
Experienced professional with a strong background in operations, team leadership, and customer service across leading brands like Cineplex and Boston Pizza. Skilled in managing daily workflows, cash handling, staff supervision, and enhancing guest experiences. Proficient in MS Excel, SAP, Salesforce, and data analytics, with a proven track record in process optimization and cross-functional collaboration. Recognized for leadership, accuracy, and delivering high-impact service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cineplex
01.2025 - Current
- Oversee day-to-day theatre operations including ticketing, concessions, auditorium cleanliness, and projection.
- Monitor inventory levels and assist with ordering when needed.
- Provide high-level customer service and resolve guest complaints or issues quickly and professionally.
- Handle refunds, exchanges, or escalated service concerns.
- Manage daily cash reconciliations and deposits.
- Ensure all financial procedures are followed correctly (e.g., till balancing, safe counts).
- Assist in executing marketing or promotional campaigns.
- Assist with hiring, onboarding, training, and scheduling of employees.
- Coordinated effectively with teams, managers, and cross-functional departments to ensure smooth operations and superior guest service.
Supervisor
Boston Pizza
02.2024 - Current
- Oversee daily operations of the restaurant, ensuring exceptional customer service and adherence to company standards for quality and cleanliness in both front-of-house and kitchen environments.
- Schedule staff shifts and prepare payroll, ensuring accurate and timely processing of employee hours to maintain operational efficiency and compliance with labor regulations.
- Assist in managing inventory, ordering supplies, and controlling costs.
- Supervise and train a team of 8 staff members, including servers, kitchen staff, and hosts, fostering teamwork and a positive work atmosphere.
- Manage kitchen operations, including food preparation, cooking, and presentation, to ensure high-quality dishes are served in a timely manner.
- Delivered exceptional customer service in fast-paced environments consistently resolving guest concerns with professionalism and empathy.
- Familiar with safety protocols from experience in leadership roles, able to recognize and report hazards or operational risks promptly.
Customer Service Associate( Barista )
Starbucks
12.2022 - 12.2023
- Greet guests warmly, take orders, offer product recommendations, and ensure a positive experience for every customer.
- Craft high-quality drinks and snacks exactly to Starbucks standards, using tools like espresso machines and following recipes carefully
- Operate the register, accept payments, and keep accurate cash balancing.
- Address customer concerns professionally, and efficiently resolve issues such as wrong orders or payment errors
- Follow all food safety, sanitation, and service policies consistently.
- Participate in initial and ongoing training sessions. Experienced partners may help coach new team members.
Service Agent
Intersight Holidays
01.2022 - 10.2022
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Make bookings for flights, hotels, transportation, and sightseeing tours
- Ensure accuracy and completeness of all travel documentation (vouchers, tickets, etc.).
- Maintain accurate records of bookings, payments, and customer information.
- Coordinate with operations, ticketing, and visa processing departments.
- Handle modifications, cancellations, or rescheduling of bookings as needed.
- Prepare daily or weekly sales and service reports.
- Experienced in preparing reports, maintaining detailed logs, and managing booking records
Education
Masters in Business Administration - Accounting And Finance
Bharathiar University
06.2022
Bachelors in Commerce - Finance And Taxation
St Thomas Arts And Science College
03.2019
Skills
- Operations & Workflow Management
- Customer Service & Communication
- Problem-solving
- Workload management
- Point-of-Sale (POS) System Knowledge
- Client Onboarding & Compliance
- Team Leadership & Supervision
- Team motivation
- Employee scheduling
- Teamwork
- AS 400 Application
- Expert in MS office Suite
- SQL ,DBMS
- V look up , H look up
- SAP CRM , Sales force , Sync
- Data Analytics
- Company profiling
LANGUAGES
English
Full Professional
Certification
- Data Visualization and dashboard with excel and cognos - IBM
- Data Analytics - IBM
- Advance MS EXCEL
- Food safety
- Serve it right
- Cpr and First aid
Timeline
Assistant Manager
Cineplex
01.2025 - Current
Supervisor
Boston Pizza
02.2024 - Current
Customer Service Associate( Barista )
Starbucks
12.2022 - 12.2023
Service Agent
Intersight Holidays
01.2022 - 10.2022
Bachelors in Commerce - Finance And Taxation
St Thomas Arts And Science College
Masters in Business Administration - Accounting And Finance
Bharathiar University
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