Basil Chacko
AJAX,ON
Summary
Dynamic professional with a proven track record at Fieldstone Commons Community, excelling in onboarding coordination and compliance documentation. Expert in employee training and performance management, fostering team collaboration and resolving conflicts effectively. Committed to enhancing operational efficiency and delivering exceptional customer service, driving impactful results in diverse environments.
Overview
20
20
years of professional experience
Work History
Team Member Experience Coordinator
Fieldstone Commons Community, Sienna
11.2019 - Current
- Facilitated seamless transition of new hires through completion of Onboarding Checklist and digital file processing.
- Coordinated Orientation Program as Orientation Lead to ensure effective onboarding experience.
- Completed new hire paperwork and assigned training to guarantee compliance with regulations.
- Assisted in implementing Attendance Support Program to enhance attendance tracking.
- Supported payroll system and addressed queries for accurate payroll processing.
- Tracked performance review process, ensuring timely completion within HRIS.
- Guided employee relations by addressing inquiries and escalating concerns as necessary.
- Participated in employee investigations, maintaining documentation for compliance.
Manager
Tim Hortons
Toronto, Ontario
11.2017 - 11.2019
- Oversaw restaurant operations, maintaining high standards for product quality and cleanliness.
- Implemented strategies that increased sales and profitability.
- Managed recruitment and training programs to enhance team performance.
- Monitored operational metrics to identify improvement areas.
- Fostered a safe, respectful work environment for employees.
- Ensured exceptional guest experiences through service excellence and quality control.
- Conducted regular team meetings to align goals and share best practices.
- Developed action plans based on customer feedback to improve service.
Internal Auditor
Pushpagiri Group of Institutions.
08.2014 - 07.2017
- Reviewed reconciliation of incomes and expenses across Pushpagiri Group of Institutions.
- Assessed dues owed by governments and agencies for scholarships and fee subsidies.
- Analyzed aging payables to identify causes for outstanding amounts and delays.
- Conducted reconciliation of receivables from insurance and other agencies to address long-standing dues.
Accounts & Admission Officer
Pushpagiri College of Dental Sciences
08.2005 - 07.2014
- Oversaw all financial accounts, including payroll, taxes, and petty cash management.
- Managed purchase orders, quotations, and material procurement for dental college and hospital.
- Maintained comprehensive records of income and expenditure to ensure accurate financial reporting.
- Handled admissions processes for BDS and MDS students, ensuring compliance with institutional standards.
Education
Associate of Arts - Accounting & Payroll Administrator
Computek College
Toronto, ON08-2019
Associate of Arts - Accounting Clerk
KLC COLLEGE
11-2018
MBA - Business Administration And Management
Periyar Univesity
India07-2013
Associate of Arts - Accounting Applications
National Institute of Information Technology
India04-2007
Bachelor of Arts - Commerce
Mahatma Gandhi University
India07-2005
Skills
- Onboarding coordination
- Compliance documentation
- Employee training
- Performance management
- Team collaboration
- Problem solving
- Conflict resolution
- Decision making
- Customer service
Timeline
Team Member Experience Coordinator
Fieldstone Commons Community, Sienna
11.2019 - Current
Manager
Tim Hortons
11.2017 - 11.2019
Internal Auditor
Pushpagiri Group of Institutions.
08.2014 - 07.2017
Accounts & Admission Officer
Pushpagiri College of Dental Sciences
08.2005 - 07.2014
Associate of Arts - Accounting & Payroll Administrator
Computek College
Associate of Arts - Accounting Clerk
KLC COLLEGE
MBA - Business Administration And Management
Periyar Univesity
Associate of Arts - Accounting Applications
National Institute of Information Technology
Bachelor of Arts - Commerce
Mahatma Gandhi University
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