Barbara Kraczkowska
Hamilton,ON
Summary
System Experience
- SAP Hana
- Kimble Salesforce
- Cubeware
- Powerpoint
- Word
- Excel
- Ariba
Overview
14
14
years of professional experience
Work History
Operations Specialist
GFT Techonologies Toronto Inc
11.2011 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using Excel.
- Contractor Management, Onboarding
- Budget Reporting for Management and Clients
- Assisted various departments with change by communicating new improvement plans and expectations.
- Assisting Finance with monthly end reporting
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Supervisor
Squires Pub
07.2017 - 07.2022
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs in busy environments
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Solicited customer feedback to identify and improve on areas of weakness.
Administrative Assistant
StoneRidge Insurance Brokers
04.2011 - 10.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administrative Assistant
Fyshe McMahon LLP
01.2010 - 04.2011
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Filed court documents at the Courthouse
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Certificate - Accounting
CIMA
United Kingdom/Toronto2025
Certificate -
Institute of Legal Executives
United Kingdom2011
Certificate - Office Administration
Mohawk College of Applied Arts And Technology
Hamilton, ON2009
High School Diploma -
St Jean De Brebeuf Secondary School
Hamilton, ON2004
Skills
- Process Planning
- Program Evaluation
- Logistics Management
- Improvement Plan Knowledge
- Project Management
- Operations Coordination
- Resource Planning and Scheduling
- Human Relations
- Business Forecasting
- Process Improvement
- Data Analysis
- Process Analysis
- Audit Reporting
- Project Restructuring
Languages
Polish
Native or Bilingual
Timeline
Supervisor
Squires Pub
07.2017 - 07.2022
Operations Specialist
GFT Techonologies Toronto Inc
11.2011 - Current
Administrative Assistant
StoneRidge Insurance Brokers
04.2011 - 10.2011
Administrative Assistant
Fyshe McMahon LLP
01.2010 - 04.2011
Certificate - Accounting
CIMA
Certificate -
Institute of Legal Executives
Certificate - Office Administration
Mohawk College of Applied Arts And Technology
High School Diploma -
St Jean De Brebeuf Secondary School