Bashiru Musa
Dorval,QC
Summary
A seasoned professional with a proven track record at Justrite Supermarket, I excel in enhancing customer satisfaction and sales growth through strategic merchandising and efficient store operations. Skilled in business administration and customer service, my approach combines meticulous attention to detail with exceptional team leadership, significantly improving operational efficiency and fostering a positive shopping environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supermarket Supervisor
Justrite Supermarket
Lagos, Nigeria
01.2020 - 06.2024
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Managed financial aspects of supermarket operations, including budgeting, revenue tracking, and expense control.
- Improved overall sales growth through effective merchandising strategies and targeted promotions.
- Analyzed sales data to identify trends and adjust inventory levels accordingly for maximum efficiency.
- Provided exceptional customer service by addressing concerns promptly and courteously, enhancing their shopping experience.
Office Coordinator
Arotech Steel Nigeria Limited
Lagos, Nigeria
01.2015 - 12.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support, addressing routine, and special requirements.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Reconciled account files and produced monthly reports.
Education
License Certificate - Security Agent
IGS Security Training School
Montreal, QC07.2024
Bachelor Of Science - Business Management
Lagos State University
Lagos Nigeria 03.2006
High School - High School
Gnagada Grammar School
Lagos Nigeria 06.1998
Skills
- Store Layout
- Store maintenance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Computer Skills
- Organizational Skills
- Team Leadership
- Decision-Making
- Scheduling and Coordinating
- Customer Relationship Management
- Training and Development
- Staff Management
- Documentation And Reporting
- Time management abilities
- Written Communication
- Administration and Reporting
- Shift Scheduling
- Business Planning
- Business Administration
Languages
English
Native or Bilingual
Certification
BSP licensed Security Agent with certification from IGS in montreal Quebec.
Timeline
Supermarket Supervisor
Justrite Supermarket
01.2020 - 06.2024
Office Coordinator
Arotech Steel Nigeria Limited
01.2015 - 12.2019
License Certificate - Security Agent
IGS Security Training School
Bachelor Of Science - Business Management
Lagos State University
High School - High School
Gnagada Grammar School