Bashir Kamugo
Toronto,ON
Summary
Detail-Oriented community Ambassador with Outreach and engage with local groups and resident leaders to increase awareness of locally-led activities, Conducted "peer to peer” community of practice for ongoing information about the organization programs, Organized community outreaches with partners and stake holders at all levels, volunteer coordination, and result oriented
Overview
8
8
years of professional experience
Work History
Community Outreach Coordinator
Uganda Youth And Adolescent Health Forum
01.2022 - 04.2023
- Served as a liaison officer between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
Client Relationship Manager
Dubai Xpress Shippers
01.2019 - 11.2021
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Managed department call volume of calls per day and coordinated department schedules to maximize coverage during peak hours.
- Produced and implemented customer satisfaction guarantee program which directly resulted in increase in sales.
- Directed person team of customer service personnel while helping front-line team members work effectively with over daily customers.
Youth Leader
Kampala Capital City Authority
06.2015 - 07.2016
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Education
High School Diploma -
Uganda Management Institute
Uganda ,Kampala08.2019
High School Diploma -
Law Development Center
Uganda ,kampala09.2017
Bachelor of Arts - Social Sciences
Makerere University
Uganda01.2015
Skills
- Social Media Management
- Resource Mobilization
- Report Preparation
- Recordkeeping skills
- Informational material development
- Program Promotion
- Nonprofit experience
- Presentation Skills
- Community Engagement
- Project Leadership
- Cultural Competency
- Event Planning
- Marketing Communications
- Partnership Development
- Fundraising strategies
- Presentation Development
- Fundraising coordination
- Budget Administration
- Written and verbal communication
- Certified in CPR/AED
- CPR/AED
- Community Outreach
- Grant Writing
Languages
English
Full Professional
Swahili
Limited Working
Timeline
Community Outreach Coordinator
Uganda Youth And Adolescent Health Forum
01.2022 - 04.2023
Client Relationship Manager
Dubai Xpress Shippers
01.2019 - 11.2021
Youth Leader
Kampala Capital City Authority
06.2015 - 07.2016
High School Diploma -
Uganda Management Institute
High School Diploma -
Law Development Center
Bachelor of Arts - Social Sciences
Makerere University
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