Bashar Zidan

Led successful change initiatives, including implementing new inventory management and quality
control systems.
Enhanced customer satisfaction by establishing clear communication channels and addressing
concerns promptly.
Developed robust contingency plans to ensure business continuity during disruptions.
Analyzed data trends to identify potential bottlenecks and implemented strategies to mitigate risks.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Delivered services to customer locations within specific timeframes.
• Gained extensive knowledge in data entry, analysis and reporting.
• Applied effective time management techniques to meet tight deadlines.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed strong organizational and communication skills through coursework and volunteer activities.

• Oversaw installation of copper cable and fiber optic infrastructure, providing day-to-day supervision and support to subcontractors and technicians.
• Worked closely with clients to coordinate site work and resolve issues.
• Worked with personnel and managers to meet strict timelines.
• Coordinated site investigations, documented issues and escalated to executive teams.
• Implemented best practices and safe operating procedures.
• Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
• Oversaw personnel safety and efforts at work site.
• Evaluated team member strengths and assigned tasks based upon expertise and background.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

• Developed and implemented processes and strategies to achieve operational goals.
• Collaborated with multiple departments to meet operational deadlines.
• Predicted and resolved operational bottlenecks, supply and tool shortages.
• Tracked key performance indicators and enforced quality control measures.
• Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
• Facilitated field operations through supervision and direction of field personnel.
• Performed quality control inspections on phases of field operations.
• Optimized processes and supervised 15 employees and more
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Brokedown and evaluated user problems using test scripts, personal expertise, and probing questions.
• Installed, modified, and repaired software and hardware to resolve technical issues and conducted in-depth product and issue resolution research to address customer concerns
• Maintained servers and systems to keep networks fully operational during peak periods
• Assisted customers with product selection based on stated needs, proposed use, and budget
• Developed and tested new product offerings before release to help the development team in bug identification

Installing and repairing home networking, phone, high-speed internet, Optik TV, Satellite and Future Friendly Home