Bashar Suleiman
Ottawa,ON
Summary
Experienced and results-driven Customer Success Manager with a solid background in sales and marketing. Adept at building strong client relationships, understanding their unique needs, and driving satisfaction and loyalty. Proven ability to align customer success strategies with business goals, resulting in increased revenue and growth. Skilled in creating and implementing customer engagement programs, driving product adoption, and providing exceptional support. Known for exceptional communication and problem-solving skills, as well as a track record of exceeding targets and delivering exceptional customer experiences. Looking to leverage my expertise in customer success and sales and marketing to contribute to a dynamic organization's success.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Noibu
Ottawa, ON
05.2023 - Current
- Achieved 100% GRR and NRR in Q3 of 2023
- Achieved 110% GRR and NRR in Q4 of 2023
- Achieved 130% GRR and NRR in Q1 of 2024
- I manage a book of business with over 40 accounts
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Delivered presentations on product features, benefits, and value propositions.
E-Commerce & Marketing Manager
LG & Rheem AC
02.2020 - 02.2023
- Developed and launched the official LG website in KSA
- Consistently overachieved the E-Commerce sales quota by over 140%
- Overachieved the sales quota by over 400% for the B2B2C department
- Renegotiated renewal terms, up-sold new product lines, drove retention upwards
- Developed social media marketing strategies to increase brand awareness and maximize sell in.
Sales Development Representative
SolarWinds MSP
10.2018 - 12.2019
- Maintained communication with account executives to facilitate development of sales opportunities.
- Leveraged CRM to maintain activity, contact and account information of customers and prospects.
- Consistently achieved 100% of my monthly sales quota
Sales Representative
Fido Mobile
10.2016 - 09.2018
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Certificate - Brand Management
Algonquin College of Applied Arts And Technology
Ottawa, ON05.2016
Business Management & Entrepreneurship
Algonquin College of Applied Arts And Technology
Ottawa, ON12.2014
Skills
- Brand-building strategies
- Compelling leadership skills
- Service-driven sales
- Key account development
- Marketing campaign management
- Product Launch
- Competitive and Trend Analysis
- Event planning and execution
- Customer Account Management
- Customer Retention
Timeline
Customer Success Manager
Noibu
05.2023 - Current
E-Commerce & Marketing Manager
LG & Rheem AC
02.2020 - 02.2023
Sales Development Representative
SolarWinds MSP
10.2018 - 12.2019
Sales Representative
Fido Mobile
10.2016 - 09.2018
Certificate - Brand Management
Algonquin College of Applied Arts And Technology
Business Management & Entrepreneurship
Algonquin College of Applied Arts And Technology
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